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Apprentice Customer Service Specialist NIPPON GASES LIMITED

Nippon Gases are searching for a new apprentice to train and develop to provide administration and exceptional customer service, to ensure timely delivery of Nippon Gases products to customers. Building strong relationships and providing the best possible service to valued customers is at the heart of everything we do.

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Closing date: 17 Jul 2022

Apprenticeship summary

  • Annual wage


  • Working week

    09.00 – 17.00 Monday to Friday with a 30 minute lunch break.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2022

  • Date posted

    21 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Daily contact with customers for enquiries, orders, and resolution of problems or complaints
  • Create weekly order sheets, maintaining standing orders
  • Create sales orders and print delivery notes
  • Manage creation & cancellation of orders through electronic production system
  • Create sales invoices
  • Monitor Emails for customer orders
  • Produce reports, code & authorise purchase invoices with all associated administration
  • Update CO2 stock levels on spreadsheet 
  • Create wholesale orders & delivery notes 


What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Apprenticeship Standard – Customer Service Practitioner 
A bespoke programme of practical, technical and vocational learning 
Functional Skills in Maths and English (if applicable) 

What is the expected career progression after this apprenticeship?

Nippon Gases will provide you with training and support to enable you to reach your full potential, with the view of progression to a long-term career, with opportunity for internal advancement. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Non judgemental, Patience, Willing to learn


GCSE or equivalent English & Maths (Grade C/4) Desired

Things to consider

The successful candidate will work from Nippon Gases UK Limited, located on Immingham Docks. Please check the employer’s location and ensure you would be able to report for work on a daily basis if successful.

About the employer

Nippon Gases UK, part of Nippon Sanso Holdings, specialise in reliable supplies of Carbon Dioxide as liquid CO2 and dry ice. We provide a first class service to more than one hundred thousand customers from sectors including industrial, food & beverage, medical and research. At Nippon Gases we all have in common the passion about what we do, commitment to safety, quality and compliance.







DN40 2QQ

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Training provider



Helena Gollings


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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