Apprentice Service Advisor MOTUS GROUP (UK) LIMITED
Motus Commercials have an exciting opportunity for an Apprentice Service Advisor to join our friendly Service Department team based at our Swindon depot. You will be required to accurately record information onto the Kerridge system, ensuring that invoicing opportunities are maximised and month-end deadlines and targets are met.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Sep 2022
Apprenticeship summary
-
Annual wage
£10,982.40
-
Working week
Days and shifts are to be confirmed
Total hours per week: 40
-
Expected duration
14 Months
-
Possible start date
12 Sep 2022
-
Date posted
28 Jun 2022
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000056730
-
Positions
1 available
What will the apprentice be doing?
What Will You Be Doing?
At Motus Commercials we understand our apprentices are a huge asset to our business. Our goals are to provide strong, consistent and thorough training opportunities with long term career prospects, to secure the next generation of automotive industry experts.
Main duties will include:
- Through daily invoicing, ensure profit opportunities are maximised and target month end WIP levels are achieved.
- Maximise gross profit retention and hours billed.
- To analyse sublet invoices, request orders numbers and recharge customers as appropriate.
- To ensure the daily maintenance of department’s paper flow and traceability of documents and data.
- To be an active member of the Service Team by supporting colleagues by answering the telephone, dealing with enquiries and typing/filing correspondence.
- Support and assistance in resolving invoice disputes.
- Timely and accurate completion of administration tasks set by your Manager and determined by the manufacturer or customers’ requirements.
- Develop good franchise and customer relationships.
- Work on and preventing of aged debtor situations.
- To liaise with customers both face-to-face and by telephone, understand their requirements, interpret them and advise if and when we are capable of satisfying them.
- Book in work load within our capability to manage.
- Keep customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.
- Housekeeping of the Service Reception area.
- To adhere to Group Health & Safety and Environmental Policy at all times.
- Responsible for ensuring company processes and policies are adhered to at all times.
As part of your duties you will be required to provide administration support including:
- Retail invoicing using the dealerships management system.
- Supporting service reception
- Promptly and efficiently responding to customers enquires both at the reception desk and by telephone in a professional and fair manner.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2
This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.
What is the expected career progression after this apprenticeship?
This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry. Motus Commercials has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Math's (Grade 4/C) Essential
About the employer
Employer
MOTUS GROUP (UK) LIMITED
https://www.motuscommercials.co.uk/
Address
Motus Commercials Swindon
Faraday Road
Swindon
SN3 5JY
Training
Training provider
LEARNING SKILLS PARTNERSHIP LTD
Contact
Holly
Holly.Parkinson@lsprecruit.com
07432840539
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Sep 2022