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Apprentice Service Advisor MOTUS GROUP (UK) LIMITED

Motus Commercials have an exciting opportunity for an Apprentice Service Advisor to join our friendly Service Department team based at our Swindon depot. You will be required to accurately record information onto the Kerridge system, ensuring that invoicing opportunities are maximised and month-end deadlines and targets are met.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Sep 2022

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Days and shifts are to be confirmed

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    28 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000056730

  • Positions

    1 available

What will the apprentice be doing?

What Will You Be Doing?

At Motus Commercials we understand our apprentices are a huge asset to our business. Our goals are to provide strong, consistent and thorough training opportunities with long term career prospects, to secure the next generation of automotive industry experts.

Main duties will include:

  • Through daily invoicing, ensure profit opportunities are maximised and target month end WIP levels are achieved.
  • Maximise gross profit retention and hours billed.
  • To analyse sublet invoices, request orders numbers and recharge customers as appropriate.
  • To ensure the daily maintenance of department’s paper flow and traceability of documents and data.
  • To be an active member of the Service Team by supporting colleagues by answering the telephone, dealing with enquiries and typing/filing correspondence.
  • Support and assistance in resolving invoice disputes.
  • Timely and accurate completion of administration tasks set by your Manager and determined by the manufacturer or customers’ requirements.
  • Develop good franchise and customer relationships.
  • Work on and preventing of aged debtor situations.
  • To liaise with customers both face-to-face and by telephone, understand their requirements, interpret them and advise if and when we are capable of satisfying them.
  • Book in work load within our capability to manage.
  • Keep customers up to date with the status of their vehicles and any further actions or costs required; gaining authority where necessary.
  • Housekeeping of the Service Reception area.
  • To adhere to Group Health & Safety and Environmental Policy at all times.
  • Responsible for ensuring company processes and policies are adhered to at all times.

As part of your duties you will be required to provide administration support including:

  • Retail invoicing using the dealerships management system.
  • Supporting service reception
  • Promptly and efficiently responding to customers enquires both at the reception desk and by telephone in a professional and fair manner.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry. Motus Commercials has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Math's (Grade 4/C) Essential

About the employer

Who Are We? We have a network of 32 dealer locations across the United Kingdom including 4 body-shops and accident repair centres. We are the largest DAF Trucks dealer group in the UK and Europe, with 30 DAF franchise locations, 14 of which have ATF sites with the ability to carry out DVSA MOT’s on commercial vehicles, together with locations for our partnership with Renault Trucks, ISUZU Trucks and TRP Parts. Our LCV portfolio is ever expanding, with 19 dealer locations at present, offering sales and/or service opportunities for Volkswagen Commercial Vehicles, Ford Transit Commercial Vehicles, Fiat Professional, ISUZU Pick-up and Best Van Deals Used Commercial Vehicles. We are committed to supporting HGV and LCV operators to the highest standards, maximising vehicle uptime. We offer a wide range of sales, service and parts solutions to suit the varying needs of both individual vehicle users and fleet operators. Our intention is to provide vehicle and aftersales packages on an efficient, value for money basis. Many of our locations offer extended hours providing flexibility and optimising vehicle availability. We are committed to continuous technical training for colleagues including a substantial apprenticeship programme, which currently has over 100 apprentices in training. We also offer pathways with manufacturer specific recognised training/qualifications for both HGV and LCV colleagues, offering further development during their career with us. OUR HISTORY Motus Commercials is a Division of Motus Group (UK) Limited, is a subsidiary of Motus Holdings Limited, a diversified (non-manufacturing) South African company centred on the automotive sector and founded initially as a single car dealership in 1948. Today, it is a business listed on the Johannesburg Stock Exchange, turning over close to £4.5 billion and employing some 16,000 people across its operations in South Africa, the UK and Australia. Motus Group (UK) Limited manages the automotive interests of Motus Holdings Limited in the United Kingdom. These include 115 vehicle franchise outlets at 78 locations. Motus Group (UK) Limited operates the UK’s largest independent commercial vehicle dealer group and, with its passenger vehicle interests included, ranks inside the Top 15 of all UK automotive dealer groups. Motus Group (UK) Limited consists of 4 operating divisions, which include Motus Commercials, Pentagon Motor Group, Motus Mercedes and Motus Vehicle Solutions. The Company has annual revenues of over £1 billion and employs almost 3000 people across all its UK operations. Motus Commercials is protected by trademarks; we do not consent to agencies/recruiters using the name and/or logo without explicitly instructed by us. Any agency/recruiter found to be using the Motus Commercials name and logo may find themselves subject to court proceedings for injunctive relief to prevent them from continuing the use of the name and/or logo, without receiving notice.

Employer

MOTUS GROUP (UK) LIMITED

Address

Motus Commercials Swindon

Faraday Road

Swindon

SN3 5JY

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Sep 2022