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Customer Service Apprenticeship CITYSPRINT (UK) LIMITED

As a Customer Services Apprentice, you will be dealing primarily with people is a varied, exciting, and sometimes challenging day job. So, this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head-on, and enjoy that great feeling when they resolve it!

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Closing date: 15 Sep 2022

Apprenticeship summary

  • Annual wage

    £12,675.00

  • Working week

    40 hours a week ( Mon to Fri 9 - 5)

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    16 Sep 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000056240

  • Positions

    1 available

What will the apprentice be doing?

A successful Customer Services Apprentice will ensure our customers get the best experience when dealing with
us, we need our Customer Services Apprentice to be compassionate and able to empathize with our (and if all
goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.

  • Always manage all direct communications relating to designated driver workload courteously and efficiently in line with Network Utilisation rules.
  • Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments.
  • A good understanding of what good customer service looks like.
  • Ensures all in-house systems are updated accurately and in a timely manner by program CityTrak and X-Despatch 3.
  • Learn our internal policies and procedures, including any complaints processes and customer policies that are relevant to the role.
  • Learn CitySprint’s systems, equipment, and technology to meet the needs of your customers.
  • Excellent verbal and written communication.
  • Pleasant and friendly telephone manner at all times with both internal and external customers.
  • Excellent organizational and prioritization skills and the ability to work effectively in a fast-paced environment.
  • The ability to act on your own initiative without constant supervision.
  • Excellent punctuality and attendance.
  • Ensures all paperwork and systems are maintained efficiently and accurately and in line with business requirements.
  • Supports site housekeeping in line with Health and Safety requirements.
  • Proactively supports site housekeeping in line with Health and Safety requirements.
  • Understand business patterns and proactively contributes to planning for success in peak periods.
  • Work well as part of a team, be open-minded towards the ideas and views of others, contribute to & welcome feedback, support in building team spirit, and enable others to succeed.
  • Tackle issues quickly and effectively
  • Treat people with respect under all circumstances.
  • Able to communicate professionally and clearly to clients and suppliers.
  • Develop a solid understanding of who CitySprint’s customers are.
    Become knowledgeable in all the services we can offer.
  • Understand the different needs and priorities of your customers and the best way to manage their expectations, recognize and know how to adapt style to be highly effective.
  • Understand CitySprint’s values and how they link to our service culture.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • This is a full-time apprenticeship where every month you will have a visit with a trainer to help and coach you through your apprenticeship whilst gaining experience within your employment.

    By the end of the apprenticeship, you will achieve the Customer service L3 qualification and my also be offered a full-time role after completion.

What is the expected career progression after this apprenticeship?

In the future, we will help to guide you with new opportunities and the chance to progress within the company. 

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Creative, Patience

Qualifications

GCSE or equivalent Maths / English (Grade 4) Desired

About the employer

CitySprint is a nationwide same-day courier with a local, personal feel. Fast, super-responsive, and adaptive to your exact challenges and priorities. In short, an extension of your business. Whatever your sector, we’re ready to streamline the delivery process, help you to get things done safely and efficiently, and grow. From healthcare to high tech, manufacturing to publishing, CitySprint puts customers at the heart of everything we do.

Employer

CITYSPRINT (UK) LIMITED

Address

Days Road

St. Philips

Bristol

BS2 0QS

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Training

Training provider

TRAINING EVENT SAFETY SOLUTIONS LTD

Contact

Taz

Taz.pidgley@thetessgroup.com

01604210500

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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