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Customer Service Apprentice SMART PARKING LIMITED

As a Account Manager apprentice your main focus will be to maintain and retain client relationships in order to help business growth for Smart Parking Limited.

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Closing date: 14 Sep 2022

Apprenticeship summary

  • Annual wage

    £19,836.00

  • Working week

    Working 08:30 – 17:00, Mon – Thur & 07:30 – 16:00 Fri, 40 hour week

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    20 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000055594

  • Positions

    2 available

What will the apprentice be doing?

• To support the Account Managers internally with organic growth as well as the ‘after sales’ care of the client
• Maintain and develop relationships with existing customers in person, via telephone calls and emails
• Understand the needs of the client and deal with queries in a suitable and efficient manner
• To create and maintain an interdepartmental relationship within Smart Parking Limited
• To support the Account Managers create reports which are sent to clients on a weekly, monthly, quarterly or yearly basis. Use this data as a learning tool for your further knowledge enhancement
• Work closely with the team and attend to any queries efficiently when asked to do so
• Have a good understanding of the operation of Smart Parking Limited and the products and services that are offered to ensure a good, sound knowledge-base and skillset is gathered
• Review own performance and aim to meet or exceed targets as required
• Aspire to become an Account Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Personal Learning and Thinking Skills (PLTS)
End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

Possible employment with the company


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

Smart Parking Limited is an award winning world leader in the design, development and management of parking technology. With our focus firmly on customer experience, our Australasian-based technology division, along with a rapidly growing global network of expert partners, aims to bring our intelligent parking system and integrated smart parking solutions to the world. Each year, we install tens of thousands of sensors in a range of environments including shopping centres, supermarkets, airports, commercial parking sites, universities and large scale municipal street environments.

Employer

SMART PARKING LIMITED

Address

Unit 43, Elmdon Trading Estate,

Bickenhill Lane,

Marston Green,

B37 7HE

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Training

Training provider

STAFF SELECT LTD

Contact

Laura Malpass

laura.malpass@novatraining.co.uk

07496568668

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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