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Apprentice - Customer Service Venator

Venator are offering an exciting opportunity for an Apprentice to learn, develop and work as part of their Customer Service Team at their Global Head Quarters in Wynyard.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,500.00

  • Working week

    Apprentices will work 38 hours each week, from Monday to Friday between the hours of 8am to 5pm, this is inclusive of training which may be completed on-site or at Hartlepool College.

    Total hours per week: 38

  • Expected duration

    15 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    17 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000055299

  • Positions

    1 available

What will the apprentice be doing?

  • Carry out all duties at all times in compliance with all Venator EHS, Product Stewardship, SOX and Business Conduct policies and guidelines.
  • Improve personal skills, knowledge and capability to meet the qualification needs of the apprenticeship and to maximize contribution to the Business.
  • Understand and implement the order to cash (OTC) process by undertaking the relevant training and completing tasks with the guidance of a Customer Account Coordinator (CAC)
  • To gradually increase individual market responsibility through both on the job training, shadowing trained Customer Account Coordinator’s (CAC) and internal courses

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will enrol at Hartlepool College and complete the Level 3 Customer Service Specialist training course, while also undergoing on the job training within the Customer Services team at Venator's Global Headquarters located at Wynyard.  

What is the expected career progression after this apprenticeship?

The Apprentice will spend their time with various members of the Customer Service team who will offer support, mentoring and all necessary internal training.  The apprentice will learn how to:

  • Work on their own and as part of a team
  • Complete several tasks at the same time
  • Give excellent customer service
  • The importance of attention to detail and how to bring this to their tasks
  • Bring a flexible and professional approach to people of all levels, with a major emphasis on confidentiality.

On completion of this training the apprentice will have relevant experience and knowledge to commence a career within Customer Services.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working

Qualifications

GCSE or equivalent 5 GCSE's including Maths and English (Grade 9-4 (or equivalent)) Essential

Things to consider

- Passion to learn and develop your skills - IT skills in Microsoft packages including word or excel - Confident and professional communicational skills - The ability to demonstrate strong team work skills - Strong work ethic and dedication to succeed

About the employer

Venator is a global manufacturer and marketer of chemical products that comprise a range of pigments and additives that bring colour and vibrancy to buildings, protect and extend product life, and reduce energy consumption. We market our products globally to a diversified group of industrial customers through two segments: Titanium Dioxide, which consists of our TiO2 business, and Performance Additives, which consists of our functional additives, colour pigments and timber treatment businesses.

Employer

Venator

Address

Titanium House Hanzard Drive

Wynyard Park

TS22 5FD

Contact

Marie Robinson

Marie_Robinson@venatorcorp.com

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Training

Training provider

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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