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Enforcement Support Apprentice CDER GROUP LIMITED

Join one of the UK's leading enforcement and debt recovery providers. CDER Group is a trusted collections partner providing market leading innovation to UK Government and commercial clients nationwide.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £13,000.00

    £250 per week

  • Working week

    The working week will involve shift work: - 06.00am - 14.00pm - 09.00am - 17.00pm You will be required to work one weekend every 6 weeks, working from home 07.30am - 15.30pm Days are to be confirmed

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    16 Jun 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000054628

  • Positions

    1 available

What will the apprentice be doing?

Introduction:

The Enforcement Support Apprentice provides administration and support to CDER Enforcement Agents working in the field via telephone and our internal systems (Edge, companies house, HPI etc.). As well as working in Enforcement Support and supporting the Enforcement Agents you will help support the Enforcement Management team (Head of Enforcement, Internal Operations Manager and Performance and Compliance Analyst).

Your main objectives are to provide daily support to our Enforcement Agents i.e. helping to remove goods, locating addresses, setting arrangements, advising them on difficult situations etc.

The role is based in CDER Group’s office in Darlington on a shift pattern and will require the post holder to be flexible in terms of hours of duty.

Responsibilities 

  • Responsibility for making and receiving calls to Enforcement Agents and answering their questions and queries
  • Undertake actions and activities in relation to operational needs such as HPI queries, company tracing, statement of account requests, produce reports, vehicle removal requests and payments
  • Support the Head of Enforcement in the allocation of work to Enforcement Agents using the Hito Edge system
  • Responsibility for undertaking regular case audits ensuring Enforcement Agents are acting compliantly at all times
  • Accountability for the monitoring and achievement of the Enforcement team’s KPIs and client contractual deliverables and the completion of daily informative updates to the management team
  • Responsibility for the monitoring of the teams Hito Edge workflow queues, performing required activities on individual cases blocked or returned by EAs such as Gone Away No Trace cases and spotted vehicle reports
  • Oversee and validate overpayments and refunds as 3rd party invoices such removal, storage and auction costs
  • Oversee the removal of goods process and manage the necessary correspondence to customers
  • Responsibility for day to day liaison with customers via telephone to arrange appointments for EA visits
  • Gather information from Enforcement Agents to support any complaints
  • Resolve financial queries on behalf of the accounts department such as late banking, chargebacks and none updated Enforcement Agent payments
  • Co-ordinate and manage day to day EA requirements including vehicle requirements, uniforms, stationery etc
  • Keep records of Enforcement Agent absences/holidays and forwarding this on a weekly basis to the HR department
  • Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
  • Upload of Bail / No Bail Warrants and Commercial rent cases to Hito Edge
  • Set up of new Enforcement Agents in Hito Edge PDA training

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3

Location: Darlington

Including one day release for study at Darlington College

What is the expected career progression after this apprenticeship?

A potential to have a permanent position within the company.


Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Team working, Initiative

Qualifications

GCSE or equivalent 4 GCSE grades including Maths and English (Grade A*-C/9-4) Desired

Things to consider

Personal qualities, experience and skills - Willingness to work flexible hours - Excellent verbal and written communication skills - Self-motivated with the ability to work under pressure, in difficult situations, work alone and as part of a team - Excellent knowledge of Microsoft Software systems - It would be desirable, but not essential, to have knowledge of the Enforcement Agent industry and Taking Control of Goods regulations.

About the employer

About CDER Group - UK market leading technical debt collections & enforcement group - No. 1 in Road User Charging: Highways England, Transport for London - Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency - 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough - 150+ Local Authority clients - People and technology centric business - Advanced unique business operating software platform.

Employer

CDER GROUP LIMITED

Address

CDER Group

Suite 12b, The Beehive,

Lingfield Point

DL1 1YN

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Training

Training provider

DARLINGTON COLLEGE

Contact

Nagina Patrai

NPatrai@darlington.ac.uk

Apprenticeship standard

Business administrator

Level 3 (A level)


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