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Customer Service Administrator Apprentice OSC SALES LTD

As the Customer Service Administrator Apprentice you will have an excellent opportunity to develop your skills and experience in the key areas of customer service and administration. If you think this sounds like what you are after then we would love to hear from you!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage


    £4.81 per hour with a potential for more subject to performance.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 7.30am – 4.30pm Half an hour for lunch 20 Days Holiday per year, + Bank Holidays 20% of the paid working hours will be allocated for training.

    Total hours per week: 42.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    06 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is a varied role which will give you many opportunities to develop your skills. Tasks will include – but are not limited to – the following:

  • Develop knowledge of the different functions within a busy sales/customer Service Department.
  • Provide clerical support to all functions, including relief work for staff shortages and holiday cover.
  • General office administration, including processing orders, typing, scanning, filing, photocopying and post duties.
  • Taking incoming calls and assisting with enquiries from customers.
  • Answering incoming emails and distributing emails to relevant staff members.
  • Any other duties reasonably associated with this role.

What training will the apprentice take and what qualification will the apprentice get at the end?

On the job training with the employer whilst working towards the Apprenticeship Standard - Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What is the expected career progression after this apprenticeship?

  • Potential for permanent employment for the right candidate.
  • Opportunity to progress to higher level apprenticeships.
  • Being an apprentice will help you develop professional skills whilst earning a salary with some of Kent’s best companies.
  • Gain professional skills and experience to enhance your CV and make it more attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Interpersonal Skills, Microsoft Office Skills


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

***THE EMPLOYER HAS ASKED THAT YOU DO NOT CONTACT THEM DIRECTLY. DOING SO COULD JEOPARDISE YOUR APPLICATION*** National Minimum Wage The National Minimum Wage (NMW) for Apprentices is £4.81 per hour from 1st April 2022. This applies to 16 - 18 year old Apprentices, and those aged 19 or over in the first year of their Apprenticeship. For all other Apprentices the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus 20% time spent in training. Interview We will be interviewing candidates who meet the criteria and will recruit after a successful interview which may be before the closing date. Reality Check You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid. Travel Information This apprenticeship is based on the popular Eurolink Industrial estate in Sittingbourne. The office is a twenty-minute walk from the railway station.

About the employer

OSC Sales’ products make light work of the tedious and time-consuming parts of construction, building and electrical maintenance. We make and supply some of the best self-drilling, anti-corrosive and strong fasteners on the market to tradesmen throughout the UK via our network of distributors, builders merchants and electrical wholesalers. OSC Sales is a successful family owned and run business who specialise in supplying fasteners nationally. Due to expansion, they are looking to employ an enthusiastic and determined apprentice who is keen to learn and grow within the company.




Units 14 B/C

Upper Field Road

Eurolink Industrial Park

ME10 3UP

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Training provider



Kent Training and Apprenticeships Business Support Team


0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 25 Aug 2022