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Business Administration Apprentice PB TRAINING SERVICES LTD

We have a vacancy for a Level 3 Business Administration Apprentice. You will be based at our Birmingham City Centre Branch.

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Closing date: 01 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 9:00-17:00 Breaks: 1x 1hr Unpaid break per day Holidays: 28 Days holiday including Bank Holidays and National Holidays Sick Pay: 96.35 per week

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    15 Feb 2023

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering phone calls, taking messages.
  • Invoicing customers.
  • Preparing documents.
  • Preparing training course material.
  • Communicating with clients regarding courses via email and telephone.
  • Taking payments for upcoming courses.
  • Preparing certificates to be sent out to customers via email and post.
  • Processing course documents and processing with the correct awarding bodies.
  • Preparing for audits from awarding bodies.
  • Liaising with customers and trainers.

What training will the apprentice take and what qualification will the apprentice get at the end?

After completing this apprenticeship, you will gain a Business Administration Level 3 qualification.

You will not need to come into college as your coursework can be done at your workplace.

As of 1st August 2020, the new Standard has replaced the previous Framework Apprenticeship.

Standards are occupation-focused; they are not qualification-led. The learning happens throughout the apprenticeship. And the apprentice is assessed at the end.  There is a focus on key areas – knowledge, skills and behaviours (KSB)

Highlights of the new Standard:

1. There is a major shift from assessing to learning. Instead of continually assessing learners, assessors will be more like tutors or mentors – planning activities, sending feedback and supporting apprentices until the EPA (End Point Assessment). The EPAO (End Point Assessment Organisation) will then be responsible for assessing the apprentice. 

2. Instead of assessing apprentices, on-programme learning will meet all the KSBs in the standard and prepare apprentices for their EPA. Mentors will need to check which assessment methods are used in the EPA and do mock tests and practice runs as the apprentice approaches the EPA. 

3. The standards include a 20% off-the-job training requirement. This means providers and employers need to work together to plan learning activities outside of the apprentice's normal working duties. Off-the-job training is mandatory and will be audited, so it needs to be properly organised and recorded.  

4. Apprentices are now graded according to their performance in the EPA. This means mentors will need to work closely with their learners to get the most out of them – planning activities to coach borderline apprentices and stretch and challenge high achievers.  

What is the expected career progression after this apprenticeship?

Possible full-time position for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills


GCSE or equivalent any subject (Grade 4/C) Essential
GCSE or equivalent any subject (Grade 4/C) Essential
GCSE or equivalent any subject (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

You will need to attend an appointment with our College Curriculum team. On the next screen you will be asked to apply for the apprenticeship online. Once you have applied, you will be sent an email and a letter inviting you into the College to meet with the relevant curriculum team who will confirm that you are eligible for the apprenticeship.

About the employer

PB Training Services Ltd was founded in 1998 by Father and son Bill and Paul Latham. As a company we work closely with small to large infrastructures, and we provide health and safety training to a wide variety of different industries, such as construction including demolition, engineering, oil and gas, and education throughout the UK and abroad.








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Training provider



Lisa McDonnell

Apprenticeship standard

Business administrator

Level 3 (A level)

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