The Customer Services Apprentice will join the Sales and Customer Services team at IAR. The apprentice will answer sales enquiries, take bookings and keep associated records and assist with the resolution of day-to-day student issues. The apprentice may also assist with generating new leads and recording any opportunities in the CRM system.
Closing date: 03 Jul 2022
Total hours per week: 37.5
Possible start date
13 Jul 2022
04 Jun 2022
Level 3 (A level)
What will the apprentice be doing?
Receive customer enquiries, respond and close out queries in order to secure customer course bookings. Customer queries will include courses available, pricing, dates and entry requirements. This will require an understanding of the training courses and training certification scheme rules.
Match bookings to course/examinations availability across IAR sites, utilising IAR’s course booking system and the learning management system. Upsell and cross-sell where possible.
Record enquiries for non-standard training with courtesy and professionalism and escalate the relevant information to the Head of Level 3 Services.
Take an active part in introducing new clients to IAR through a professional and efficient response to enquiries.
Accurate and robustly record of sales and bookings in the CRM to allow accurate and up to date projections of future revenue.
Cover Reception Desk duties on an ad-hoc basis to cover holiday / rest breaks etc.
Liaise, support and work with all Customer Service Executives and administrators (Courses and Examinations) to deliver an efficient service.
Successful apprentice must have the following:
- Excellent verbal and written communication skills
- Ability to manage own workload and priorities
- Ability to multi-task and work effectively in a fast-paced environment
- Commitment to achieve goals while aligned with the Institution Values and Behaviours and policies
- Able to build rapport and personal credibility with others.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Level 3.
All training & learning will be delivered on site.
What is the expected career progression after this apprenticeship?
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
SKILLS TRAINING UK LIMITED
Customer service specialist
Level 3 (A level)
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