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Customer Services Apprentice IMechE Argyll Ruane

The Customer Services Apprentice will join the Sales and Customer Services team at IAR. The apprentice will answer sales enquiries, take bookings and keep associated records and assist with the resolution of day-to-day student issues. The apprentice may also assist with generating new leads and recording any opportunities in the CRM system.

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Closing date: 03 Jul 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday: 08.30am till 05.00pm 37.5 hours per week One hour unpaid lunch break

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    13 Jul 2022

  • Date posted

    04 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Receive customer enquiries, respond and close out queries in order to secure customer course bookings. Customer queries will include courses available, pricing, dates and entry requirements. This will require an understanding of the training courses and training certification scheme rules.

Match bookings to course/examinations availability across IAR sites, utilising IAR’s course booking system and the learning management system. Upsell and cross-sell where possible.

Record enquiries for non-standard training with courtesy and professionalism and escalate the relevant information to the Head of Level 3 Services.

Take an active part in introducing new clients to IAR through a professional and efficient response to enquiries.

Accurate and robustly record of sales and bookings in the CRM to allow accurate and up to date projections of future revenue.

Cover Reception Desk duties on an ad-hoc basis to cover holiday / rest breaks etc.

Liaise, support and work with all Customer Service Executives and administrators (Courses and Examinations) to deliver an efficient service.

Successful apprentice must have the following:

  • Excellent verbal and written communication skills
  • Ability to manage own workload and priorities
  • Ability to multi-task and work effectively in a fast-paced environment
  • Commitment to achieve goals while aligned with the Institution Values and Behaviours and policies
  • Able to build rapport and personal credibility with others.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 3. 

All training & learning will be delivered on site.

What is the expected career progression after this apprenticeship?


Requirements and prospects

Desired skills and personal qualities

Attention to detail, Service Orientated, Results Focused, Good communication skills, Good Interpersonal skills, Excellent telephone manner, Disciplined approach, Professional approach, High standards, Willing to be flexible, Able to work resourcefully, Able to work independently, Able to contribute ideas, Desire to succeed, Self-motivated, Positive Attitude, Confident personality, Can use own initiative, Can work under pressure, Proficient in Excel & Word, Proficient in Microsoft Office


GCSE or equivalent Maths and English including 8 GCSE's (Grade A-C 9/4) Essential

Things to consider

Willing to share working bank holidays throughout the team Company benefits: Annual leave: 26 days plus 5 Bank Holidays (we work bank holidays so these days are added onto the holiday entitlement). Driving licence and own transport desirable, our office location is not easy to get to using public transport. Start date: As soon as possible for the right candidate.

About the employer

Providers of training, examination and consultancy services within the Non-Destructive Testing and Corrosion Prevention industry used in a multitude of industries that include: • Oil and gas • Nuclear • Renewable energy • Power • Defence • Aerospace • Automotive • Plant Integrity • Marine


IMechE Argyll Ruane


IMechE Argyll Ruane

4 Europa View

Sheffield Business Park

S9 1XH

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Training provider



Josh Morgan


Apprenticeship standard

Customer service specialist

Level 3 (A level)

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