Customer Service Apprentice ATLANTIC CONTAINER LINE UK LIMITED
Grimaldi Liverpool Agency Ltd has partnered with The Learning Foundry to develop an Apprenticeship Programme that will drive you to your full potential, helping you develop essential skills and knowledge to excel. The Apprenticeship offers a unique insight into 6 departments based in our Liverpool Office.
Closing date: 06 Jul 2022
Total hours per week: 35.0
Possible start date
12 Jul 2022
07 Jun 2022
Level 2 (GCSE)
What will the apprentice be doing?
Based on a rotation across various departments, your day-to-day duties may vary depending on the department you are working in during each rotation.
General administration, including answering calls, responding to emails, and dealing with customer queries.
Liaise as necessary with departments within North America, UK and Europe.
Take bookings from shippers and freight Forwarders for all ACL Outbound services and order transport when required.
As well as a range of financial based tasks.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will work towards level 2 Customer Service Practitioner as part of the Customer Service apprenticeship with the full support of The Learning Foundry.
What is the expected career progression after this apprenticeship?
Following a successful rotational first year, you will get the chance to be based in one particular department working towards Business Administration level 3.
We aim to offer a permanent role to all Apprentices once the 2-year programme has been completed, allowing you to apply the skills you have learnt in a familiar environment, allowing you to further develop and utilise the skills you have learnt to your full potential.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C /4) Essential
GCSE or equivalent Science (Grade C /4) Desired
About the employer
ATLANTIC CONTAINER LINE UK LIMITED
THE LEARNING FOUNDRY LIMITED
0300 123 8088
Customer service practitioner
Level 2 (GCSE)
Before you apply
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