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Customer Service Apprentice ATLANTIC CONTAINER LINE UK LIMITED

Grimaldi Liverpool Agency Ltd has partnered with The Learning Foundry to develop an Apprenticeship Programme that will drive you to your full potential, helping you develop essential skills and knowledge to excel. The Apprenticeship offers a unique insight into 6 departments based in our Liverpool Office.

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Closing date: 06 Jul 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    12 Jul 2022

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000051644

  • Positions

    6 available

What will the apprentice be doing?

Based on a rotation across various departments, your day-to-day duties may vary depending on the department you are working in during each rotation. 

General administration, including answering calls, responding to emails, and dealing with customer queries.

Liaise as necessary with departments within North America, UK and Europe.

Take bookings from shippers and freight Forwarders for all ACL Outbound services and order transport when required.

As well as a range of financial based tasks.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards level 2 Customer Service Practitioner as part of the Customer Service apprenticeship with the full support of The Learning Foundry.

What is the expected career progression after this apprenticeship?

Following a successful rotational first year, you will get the chance to be based in one particular department working towards Business Administration level 3.  

We aim to offer a permanent role to all Apprentices once the 2-year programme has been completed, allowing you to apply the skills you have learnt in a familiar environment, allowing you to further develop and utilise the skills you have learnt to your full potential.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C /4) Essential
GCSE or equivalent Maths (Grade C /4) Essential
GCSE or equivalent Science (Grade C /4) Desired

About the employer

Formerly known as Atlantic Container Line (ACL), Grimaldi Liverpool Agency Ltd are a local Shipping Company that operates all over the world. In 2021 we were renamed as Grimaldi Liverpool Agency Ltd and work alongside our offices in London and Naples.

Employer

ATLANTIC CONTAINER LINE UK LIMITED

Address

90 Duke Street Duke Street

Liverpool

L1 5AA

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Training

Training provider

THE LEARNING FOUNDRY LIMITED

Contact

Kellie Lynch

kellie.lynch@thelearningfoundry.co.uk

0300 123 8088

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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