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Administration Apprentice MEDWAY NHS FOUNDATION TRUST

We have an exciting opportunity to join KMPTs Medical HR Team as a HR support working across the Revalidation, Appraisal & Job Plan and Roster teams. Medical HR are a small and welcoming team that will support you in gaining confidence, experience and required skills. We work in a fast paced but supportive environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 hours per week. Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 Jun 2022

  • Date posted

    04 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will be trained to support the Revalidation and Roster team members in all aspects of the Revalidation and Roster cycle, you will learn end to end Medical HR processes, these processes will be varied but you will be fully supported with a named mentor.

To provide an efficient and effective clerical and administrative support service to the Revalidation and Appraisal/Rota Team in accordance with Trust policies and procedures.

To communicate with staff, managers and clients, both written and verbally in a professional, sensitive and courteous manner, maintaining confidentiality at all times.

To attend regular meetings with the supervisor and assessor and attend training sessions leading to an Apprenticeship in Customer Service Level 2 with bespoke administration units.

To efficiently undertake basic administration and clerical duties which may include the following duties as directed:

  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To deal with internal and external post and emails on a day to day basis
  • To support the team to maintain accurate, timely and legible records
  • To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff in an appropriate and timely manner
  • To provide appropriate reception cover as and when required
  • To meet and greet visitors as required
  • To obtain and retrieve clinical/non-clinical records as requested.
  • To support the control of clinics/appointments and retrieve records
  • To maintain filing systems in line with organisations policies and
  • procedures
  • To assist with the ordering and maintenance of stock supplies (specific to role as appropriate)
  • Collating information for reports
  • Communicating with staff about training provision and booking training courses for staff
  • To be a flexible and supportive member of the team
  • To maintain strict confidentiality at all times
  • Attend and take part in team meetings & regular reviews with line manager
  • To prepare for and attend assessment meetings and participate in relevant training programmes as required by the Trust
  • Throughout the training period the post holder will be expected to complete all educational and training as required
  • To adhere to the local and national Health and Safety regulations and the organisations Policies and Procedures
  • To sign a learning contract with the training provider and adhere to the agreement
  • To assist in the administration process associated with service audits (specific to role as appropriate)

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2
  • Functional Skills in maths and English 


What is the expected career progression after this apprenticeship?

Ongoing support and development. 

Requirements and prospects

Desired skills and personal qualities

IT skills, Microsoft Office


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life. We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county. The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles. You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.






ME20 6WT

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2022