Customer Service Apprentice (35363) Voyager Alliance Credit Union

Voyager Alliance Credit Union have a fantastic opportunity available. If you are keen to start a career in customer service and learn valuable skills, this could be the ideal role for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8.30am and 4.00pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    04 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Purpose of the job:
• To provide the highest quality levels of professional support required to enable our customers or potential customers to make effective use of all credit union services
• To deal with all aspects of customer service and provide the highest standard of service, whilst ensuring accuracy and attention to detail in an efficient manner

Main areas of responsibility:
• Handle customer enquiries both face to face, telephone and e-mail
• To handle all requests for deposits and withdrawals
• To open new accounts, ensuring all forms are competed correctly and ID is verified
• Maintain up-to-date records on the database
• Process incoming and outgoing mail
• Process loans once agreed by loan officer
• Manual and electronic filing
• Ensure adequate stocks of forms are maintained
• Other duties as directed
• Ensure excellent customer focused service delivery


What you could go on to do
Progress within the department to a Senior Member Services Officer or the potential to move into our loans underwriting team.

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

Voyager Alliance Credit Union Ltd has a positive commitment to the training and development of employees in all areas of its activities.

To complete the relevant sections of the ABCUL Academy (that will be specified) within 6 months of taking up the job role (or similar).

Similarly, employees are also expected to adopt a positive attitude to any training provided and to their own personal development.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 qualification in customer service.

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Administrative skills, Team working, Initiative, Interpersonal skills, Excellent phone skills, Takes ownership of issues, Friendly, Co-operative


GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Voyager Alliance Credit Union is a financial cooperative offering savings and loans to its members across the UK from our office in Manchester. The organisation was established 25 years ago and currently employs 12 people. The Credit Union has an annual turnover in the region of £30m.


Voyager Alliance Credit Union


Hyde Road Bus Depot

Hyde Road


M12 6JS

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023