Customer Service Apprentice (35363) Voyager Alliance Credit Union
Voyager Alliance Credit Union have a fantastic opportunity available. If you are keen to start a career in customer service and learn valuable skills, this could be the ideal role for you.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 14 Apr 2023
Apprenticeship summary
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Annual wage
£10,920.00
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Working week
Monday to Friday 8.30am and 4.00pm
Total hours per week: 35
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Expected duration
15 Months
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Possible start date
24 Apr 2023
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Date posted
04 Jun 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000051334
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Positions
1 available
What will the apprentice be doing?
Purpose of the job:
• To provide the highest quality levels of professional support required to enable our customers or potential customers to make effective use of all credit union services
• To deal with all aspects of customer service and provide the highest standard of service, whilst ensuring accuracy and attention to detail in an efficient manner
Main areas of responsibility:
• Handle customer enquiries both face to face, telephone and e-mail
• To handle all requests for deposits and withdrawals
• To open new accounts, ensuring all forms are competed correctly and ID is verified
• Maintain up-to-date records on the database
• Process incoming and outgoing mail
• Process loans once agreed by loan officer
• Manual and electronic filing
• Ensure adequate stocks of forms are maintained
• Other duties as directed
• Ensure excellent customer focused service delivery
What you could go on to do
Progress within the department to a Senior Member Services Officer or the potential to move into our loans underwriting team.
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
Voyager Alliance Credit Union Ltd has a positive commitment to the training and development of employees in all areas of its activities.
To complete the relevant sections of the ABCUL Academy (that will be specified) within 6 months of taking up the job role (or similar).
Similarly, employees are also expected to adopt a positive attitude to any training provided and to their own personal development.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
What training will the apprentice take and what qualification will the apprentice get at the end?
Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 qualification in customer service.
What is the expected career progression after this apprenticeship?
Possible progression within the company and progression onto the next level apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Essential
About the employer
Employer
Voyager Alliance Credit Union
Address
Hyde Road Bus Depot
Hyde Road
Manchester
M12 6JS
Training
Training provider
THE GROWTH COMPANY LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 14 Apr 2023