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Business Administration Apprentice Queen Camel Medical Centre

An exciting opportunity to join a busy Medical Centre. The post holder will project a friendly image to patients and visitors, dealing with enquiries and queries in a professional courteous and efficient. You will be providing general administrative assistance to the practice team.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday . Hours to be discussed at interview 37.5 hours per week

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    07 Jun 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties and Responsibilities (after training and with support of colleagues):

  • Support the Office Supervisor and Practice Manager to troubleshoot practice IT queries
  • Scan patient correspondence received into medical records
  • Carry out searches and recall patients for chronic disease management
  • Provide administrative support to members of the practice team
  • Pulling/filing notes for GP’s and other members of the team
  • Process patients changes of address – computer data and medical records
  • Support practice administrator with e-referral processes and associated paperwork
  • Undertaking other reasonable duties within the framework of the post as directed by the Practice Manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3 (A Level)

Yeovil College Assessor will make regular on-line appointments ranging between 4-6 weeks and occasional face to-face visits to guide through all requirements to complete the course this will take approximately 18months.The apprentice will be guided & supported by the Assessor to build a portfolio of evidence including evidence of
observations, professional discussions, work-based evidence
and reflective accounts. A project from 9 months into the apprenticeship which is all part of the EPA process for the Business Administrator apprenticeship. To help with the knowledge for
the Exam which is also part of the End Point Assessment process Yeovil College supplies textbook which includes theory and activities and offers virtual workshops.Yeovil College will also provide any Maths
and English Functional skills if required.

What is the expected career progression after this apprenticeship?

The opportunity to be offered a permanent position within the practice at the end of your apprenticeship for the right candidate .

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience, Ability to multi task


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent maths (Grade 4/C) Essential

Things to consider

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people’s needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

About the employer

Queen Camel Medical Centre offers an extremely high standard of care to our patients. We are a training practice for the next generation of doctors.


Queen Camel Medical Centre





BA22 7LT

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Training provider



Wendy Jenkins

01935 845392

Apprenticeship standard

Business administrator

Level 3 (A level)

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