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Customer Service, Air & Sea Apprentice DSV Road Limited

To meet customers’ requirements and present as the “professional” in customer support to both internal & external customers & suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £14,625.00

    Salary Starts at £14,625 pa, rising to £16,575 pa after 6 months

  • Working week

    Monday - Friday 09:00 - 17:00

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    29 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000050087

  • Positions

    2 available

What will the apprentice be doing?

Main purpose of the job/apprenticeship:

To meet customers’ requirements and present as the “professional” in customer support to both internal & external customers & suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety.

Some of the Key Tasks of a Customer Service Specialist:

You will be given training and support to enable you to be fully proficient in the below:

  • Communicate effectively in a professional manner with customers & suppliers
  • Receive jobs, review for accuracy & allocate to service providers
    Ensure legislative compliance in all areas including customs declarations
  • Validate shipment routing against operating procedures and guidelines (exports)
  • Confirm departure (exports) 
  • Arrange collection from carriers and onward delivery to customer (imports) & monitor proof of delivery
    Ensure that the company operates within all agreed operational procedures, and within 
  • In conjunction with others, plan collection or deliveries
  • Proactive support of Customer Service teams
  • Liaise with external suppliers to monitor job progress
  • Irregularity handling and escalation as appropriate to next level (Team Leader or Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 3
Functional Skills Level 2 in maths and English if required

What is the expected career progression after this apprenticeship?

If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Punctual

Qualifications

GCSE or equivalent Maths and English (Grade 5 GCSEs at grades 9-4) Desired

Things to consider

Benefits: Earn whilst you Learn - This is a fantastic opportunity for an individual to build a successful career within DSV. You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship Become part of a Company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV Salary Starts at £14,625 pa, rising to £16,575 pa after 6 months Access to the company discount voucher scheme offering discounts on high street brands, cinemas, restaurants and mobile networks.

About the employer

Customer statement: We offer our customers global and competitive transport and logistics services of a consistent high quality. Growth: We actively pursue profitable growth balanced between a solid above market organic growth and an active acquisition approach. Operational Excellence: Operational excellence in our business processes is crucial in order to operate with the highest productivity, enabling us to be competitive and deliver timely and high-quality services to our customers. People: We strive to attract, motivate and retain talented people by offering responsibility, empowerment and growth opportunities. We treasure sound business acumen and work together as a global family to drive the business forward.

Employer

DSV Road Limited

Address

Hill Top Farm Stretton-En-Le-Field

SWADLINCOTE

DE12 8AA

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Training

Training provider

SR APPRENTICESHIPS LIMITED

Contact

Louise Spring

louise.spring@sr-apprenticeships.co.uk

07485302270

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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