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Apprentice Customer service administrator Curo Group

Do you want to WOW customers and join a forward thinking social housing company who want to invest and develop in a career that grows with you? We are offering the opportunity to start a highly rewarding career in social housing with our Customer Service Administrator apprenticeship!

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Annual wage

    £14,545.44

    Aged 16-20 - £14,545.44 Salary per year Aged 21-22 £18,008.64 Salary per year Aged 23 years and over £19,066.84 per year

  • Working week

    Monday to Friday Between the hours of 8am – 4:30pm or 9am -5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Jul 2022

  • Date posted

    28 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000049810

  • Positions

    2 available

What will the apprentice be doing?

Helping people will matter to you, and you’ll find satisfaction developing your amazing customer skills to give them the best experience possible.  You will also have a desire to make a difference to people’s lives because this is a big part of what you will be doing every day.

 

You’ll experience extensive training and learn about all aspects of Social Housing to make sure you’re ready with the knowledge and confidence to support our customers. Even then, you won’t be on your own; you’ll be part of a great team supporting you as you gain experience. Eventually you’ll be able to handle a wide variety of queries from customers. You’ll give great service by putting your customers’ interests at the heart of every decision you make.

 

  • You’ll use your judgement to support, advise and guide your customers, and you’ll take responsibility for gathering information or finding out answers.
  • You’ll be answering customer queries over a variety of platforms such as live chat, sms, e-mail and over the phone
  • Shadowing teams and immersing yourself in Curo culture whilst receiving on-going training.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • A Level 3 Customer Service Specialist Apprenticeship.
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
  • This course is delivered remotely through online booklets which contain knowledge and preparatory activities, you will also received guidance and support from the Bath College Assessor.

What is the expected career progression after this apprenticeship?

Potentially a permanent role with the Contact Team.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Initiative, Non judgemental, Patience, Resilience

Qualifications

GCSE or equivalent English (Grade Grade 4 (C or above)) Essential
GCSE or equivalent Maths (Grade Grade 4 (C or above)) Essential

About the employer

Curo Group is a not-for-profit housing association based in Bath, England. Curo's operating area is the West of England, with the majority of its homes located in Bath and North East Somerset where it is the largest housing provider. We provide award-winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss.

Employer

Curo Group

Address

The Maltings

River Place

Bath

BA2 1EP

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Training

Training provider

BATH COLLEGE

Contact

Laura Joy

Laura.Joy@bathcollege.ac.uk

01225 328752

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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