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System Administrator Apprentice HOST & STAY LIMITED

The System Administrator is part of an enthusiastic team working in a fast-paced environment helping manage properties across the Northeast of England. You will ensure that the software and hardware that we use daily is well-run and up-to-date, solve problems under pressure and quickly diagnose what is wrong and how best to fix it.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, hours to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    28 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As the System Administrator, you will monitor the system on a day-to-day basis, updating the system when necessary and training other employees on how to use the system properly. You will manage user accounts, access rights, permissions and storage allocations, providing technical support and resolving any software and hardware problems related to storage devices and servers.

This will include, but is not limited to the following duties:

  • Answer the telephone promptly, dealing with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding colleagues and customers.
  • Demonstrate a competent understanding of IT systems.
  • Ensuring that all technology systems are working correctly, and support in the set up of new systems and integrations.
  • Support in troubleshooting and resolving issues with the systems and integrations.
  • Develop an understanding of our Revenue Management strategy.
  • Updating of Systems to ensure the accuracy of information and data.
  • Working with our Owner Relations team to ensure owners are kept well informed of our price strategies and optimization.
  • Delivery of Daily, weekly and monthly reporting on revenue and booking performance to help improve current processes.
  • Dealing with owner queries in relation to the performance of their property.
  • Working with the Revenue Manager on optimising portfolio performance and using data analysis to help decision-making.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Communications Information Technician at Stockton Riverside College
  • Functional skills Maths & English, if required

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Number skills, Team working, Strong interest in IT, Time management, Flexible, Collaborative approach


GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Why choose us? The team here at Host & Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host & Stay. Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

About the employer

Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 500 properties across the UK. Host & Stay was born from a love and passion for property, and a desire to lead the change in an age old industry. Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We’re on a mission to make the UK one of the most popular, guest-centric holiday destinations in the world – but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive. Our offices are more than just the space we work in. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values, and deliver our services. We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.




Unit 3

4 Birdwells Court


TS12 2LQ

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Training provider



Anna Harper

07436 795883

Apprenticeship standard

Information communications technician

Level 3 (A level)

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