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Customer Services Advisor Apprentice Manhatten Property Management

We’re looking for a hardworking, driven and passionate candidate to join our team as we get set for further growth in 2022, helping our owners to maintain their high-quality properties, and to ensure our guests receive the very best customer service whilst staying with us.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, hours to be confirmed

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    28 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000049566

  • Positions

    1 available

What will the apprentice be doing?

We are looking to expand our Owners Team and appoint a Customer Services Advisor to support the team to deliver an exceptional customer experience. This is a fantastic opportunity to join one of the fastest-growing holiday management companies in the UK.

As an Advisor within the owner’s team, you will spend each day working to capture the hearts of our customers. With a genuine passion for service and problem resolution, you will be working with a team of people who thrive on making a positive difference. You will grasp every opportunity to make someone’s day, have a positive outlook, and love a reason to help others.

  • Helping our owners, providing them with all the information they need in relation to their properties or bookings
  • Provide support with any issues that may occur
  • Investigating and resolving complaints
  • Communicate through multiple channels including telephone, email, live chat and social media
  • Handle all owners’ queries so you can support them, whatever their reason for contacting us may be.
  • You will have the desire, drive and commitment to exceed our customers’ expectations and deliver an exceptional customer experience.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service at Redcar & Cleveland College
  • Functional skills Maths & English, if required

What is the expected career progression after this apprenticeship?

An opportunity for a full-time position at the end of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Negotiation skills, Interpersonal skills, Self-confident, Diplomatic, Ability to empathise, Remain calm under pressure, Able to multi-task

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Why choose us? The team here at Manhatten property Management genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Manhatten property Management Our people are our best asset, so we want to make sure your well-being is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

About the employer

We are property marketing and management experts based in East Cleveland with over 25 years of experience and a passion for property. Our unique services offer a truly end-to-end Real Estate solution for all clients, with services including but not limited to: Selling or letting your residential or commercial property Helping you find a property to Buy or Rent Staging your property for sale or let using our in-house interior design team via Styled UK Completing the conveyancing for your purchase or sale using our in-house legal team via Grey-Smith Legal Arranging and carrying out remedial works using our in-house Building/ Construction team via WOODSmith Professional photography, advertisement on all major UK portals and social media marketing. Being part of the SDDE Smith group gives us access to an extensive list of buyers and investors who are waiting to purchase in the North East. We are also the only Agent based on the North Yorkshire coast with a Fellowship level membership with the National Association of Residential Letting Agents.

Employer

Manhatten Property Management

Address

1 Regency Buildings

Station Square

Saltburn-by-the-Sea

TS12 1AG

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Training

Training provider

THE EDUCATION TRAINING COLLECTIVE

Contact

Anna Harper

Anna.harper@the-etc.ac.uk

07436 795883

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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