An exciting opportunity to join the DFDSs family has arisen, working as part of the Claims Team. As Apprentice Claims Handler you will be responsible for providing excellent customer service to customers, handling emails and dealing with claimants under the instruction of the claims team.
Closing date: 31 Jul 2022
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
07 Aug 2022
27 May 2022
Level 2 (GCSE)
What will the apprentice be doing?
DFDS are looking for a self-motivated, well-presented individual with excellent communication skills to work as a member of the Claims Department. The role will see the right candidate be fully supported in their development and training, understanding each part of the business and the role it plays in providing excellent service to their customers. You will initially work closely with the Claims team to understand the claims process, ensuring you have the underpinning product knowledge to provide the high levels of customer service the business delivers to its customers. You will take a proactive role to ensure we meet our customer's expectations.
When initial familiarisation has been undertaken, the successful post holder will be responsible for the following:
- Deal with incoming claims from customers and third parties
- Investigate and establish outcome of claims
- Department administration
- Dealing with customers and various DFDS offices throughout UK and EU
- Escalating issues to department manager
- Dealing with insurance companies
- Working with multiple bespoke systems
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Level 2
Level 2 Functional Skills in maths and English if required
What is the expected career progression after this apprenticeship?
Upon successful completion of your apprenticeship there may be opportunity for further education or a role within the business.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 9-4) Desired
About the employer
SR APPRENTICESHIPS LIMITED
Customer service practitioner
Level 2 (GCSE)
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