Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Claims Handler Apprentice DFDS A/S

An exciting opportunity to join the DFDSs family has arisen, working as part of the Claims Team. As Apprentice Claims Handler you will be responsible for providing excellent customer service to customers, handling emails and dealing with claimants under the instruction of the claims team.

Sign in to apply

Closing date: 31 Jul 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Aug 2022

  • Date posted

    27 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

DFDS are looking for a self-motivated, well-presented individual with excellent communication skills to work as a member of the Claims Department. The role will see the right candidate be fully supported in their development and training, understanding each part of the business and the role it plays in providing excellent service to their customers. You will initially work closely with the Claims team to understand the claims process, ensuring you have the underpinning product knowledge to provide the high levels of customer service the business delivers to its customers. You will take a proactive role to ensure we meet our customer's expectations.

 When initial familiarisation has been undertaken, the successful post holder will be responsible for the following:

  • Deal with incoming claims from customers and third parties
  • Investigate and establish outcome of claims
  • Department administration
  • Dealing with customers and various DFDS offices throughout UK and EU
  • Escalating issues to department manager
  • Dealing with insurance companies
  • Working with multiple bespoke systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Level 2 
Level 2 Functional Skills in maths and English if required

What is the expected career progression after this apprenticeship?

Upon successful completion of your apprenticeship there may be opportunity for further education or a role within the business. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Initiative, Patience, Positive attitude, Enthusiastic, Self-motivated


GCSE or equivalent English (Grade 9-4) Desired
GCSE or equivalent Maths (Grade 9-4) Desired

About the employer

DFDS provides ferry and logistics services in Europe and Turkey, generating annual revenues of DKK 17bn. Our 8,000 employees are located on ferries and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen. Our unique network of 24 ferry routes on a fixed schedule, 55 ferries, 8 port terminals, 9,000 trailer and container units, and 8,000+ local ferry and logistics experts across Europe and Turkey will secure on-time delivery, every time. At DFDS Logistics, we provide flexible, cost-efficient and on-time, door-door, full- and part-loads, ambient and temperature-controlled transport, and supply chain solutions to producers of a wide variety of consumer and industrial goods. In close partnership with retailers and manufacturers, we develop and provide performance-enhancing logistics solutions like warehousing services and just-in-time/sequence concepts. All our solutions are supported by a European network of road, rail and container carriers and DFDS’ extensive network of ferry routes, drivers, and trucks. This makes DFDS the largest company combining short sea shipping and logistics in Northern Europe.




Nordic House


DN40 2LZ

You must have JavaScript enabled to view a map of the location


Training provider



Louise Spring


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.