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Customer Service Practitioner Apprentice (35360) OTTEN PENNA LTD

A great opportunity acting as front of house, being the first point of contact with clients and professionals. Assisting fee earners and PA’s with daily administrative tasks.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 10.00 – 5.00pm

    Total hours per week: 30

  • Expected duration

    16 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    30 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

A normal day would include:

• Post room duties ensuring all post is dispatched each day; using franking machine and also courier DX post, making sure all is dispatched on time
• Photocopying & scanning for fee earners and secretaries, as necessary: photocopying and scanning documents in to case management in order to keep up to date records
• General filing, as necessary: assisting secretaries with filing of correspondence on to individual client files
• Reception cover: Answering telephone, take detailed messages and transfer calls to appropriate fee earner/secretary or voicemail, greeting clients in reception
• Booking appointments in central diary
• Occasional typing. – word documents in to o0ur case management system.
• Keeping reception tidy & leaflets up to date
• Copying Legal Aid bills for accounts department and file copies
• Updating & Maintaining stocks of Mental health Files and Legal Aid forms – keeping sufficient amount of files and checking latest addition of Legal Aid form inserted
• Opening files – using Quill Accounts program to open files in the database, checking for potential conflicts of parties.
• Dead filing – archiving closed files, updating Excel database and spread sheet
• Inputting time recorded – via Quill in accordance with fee earners daily time sheets.
• Maintaining Excel Spreadsheets (bills, drop in clinics, subcontractors, offsite storage etc)

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Intermediate Level Apprenticeship gaining a Level 2 qualification in Customer Service.

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Knowledge of Microsoft office, Non-Judgemental, Punctual


GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Based in Northenden since 1988, we have forged strong links with the community we serve. Offering services including Family and Child Law, Mental Health and Wills, our practice is known and recommended for our fair, open and straightforward approach. Our professional reputation has grown strong because of the way our high calibre professionals deal with our client






M22 4HH

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022