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Apprentice customer service/operations team administrator FORGE RECYCLING (UK) LIMITED

A great opportunity to work with a dynamic company as an Apprentice working within the operations team, with a focus on developing key customer service, admin and operational skills. Developing a full understanding of the companies operational issues. Assisting the sales team with quotes / contract loading and route planning.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday; 9.00 am - 5.00 pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    28 May 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Developing and understanding operational issues, such as route planning
  • Assisting the sales team with quotes / contract loading
  • Answering the telephone and dealing with general customer queries
  • Updating the database with customer information (including sales information)
  • Getting involved in all of the company’s Operational areas
  • Liaising with the other departments within Forge

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Functional Skills in maths and English (if required)

End-Point Assessment (EPA)

Company in-house training supported by a trained team

What is the expected career progression after this apprenticeship?

A career with the company. Subject to successful completion of the apprenticeship and final interview. All of the previous apprentices that have joined Forge are still working with the company and have moved into key roles.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Initiative, Word, Excel and Outlook


GCSE or equivalent maths and English (Grade 3/D or above) Essential

Things to consider

Please check your travel arrangements to and from Forge Recycling, and indicate that you have done so. Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date. Please apply early.

About the employer

Forge Waste & Recycling started trading in November 2010. The company was started by Harvey and Fraser Mills with the aim to offer a competitive and flexible waste management service with an emphasis on making recycling easy. Following further investment in 2013, we currently operate a fleet of specialist collection vehicles. We use the latest logistics packages and waste management software to ensure all vehicles are run as efficiently as possible.







LS12 2PY

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Training provider



Steve Marshall

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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