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Apprentice Customer Service Advisor WORKWEAR EXPRESS LIMITED

The ideal person will be warm, outgoing, and understanding of our customer’s needs. You will be enthusiastic and keen to learn with a can-do attitude and a willingness to work as part of our close and friendly team.

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Closing date: 18 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,582.00

    Increase with time served to be agreed with manager.

  • Working week

    Monday - Friday 8am-4pm for 2 weeks Monday - Friday 9am-5pm for 2 weeks Monday - Friday 10am-6pm for 1 week 1 Saturday every 5-6 weeks.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    26 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000047736

  • Positions

    1 available

What will the apprentice be doing?

  • Answer customer enquiries via phone, email, live chat and social media.
  • Ensure all contacts are answered within the agreed time.
  • Ownership of any issues regarding delivery or collection.
  • Maintain a full understanding of products to ensure top quality assistance.
  • Represent the brand. 
  • Follow up with customers when necessary.
  • Keep customers informed of updates, delays or shortages.
  • Provide excellent aftercare.
  • Work closely with the Operations team 
  • Web orders and date processing.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service
  • Functional Skills Maths & English (if not already achieved)
  • End Point Assessment (EPA)
  • 20% off the job training

All training will take place at your place of work. You will have regular visits, every 4-6 weeks with a tutor from Optimum Skills and the duration will be half a day to a day each time. 

What is the expected career progression after this apprenticeship?

There is potential for the candidate to gain full time employment upon completion of the apprenticeship. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Team working, High energy, Flexible, Use initiative

Qualifications

GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired

About the employer

We are a friendly team looking for the right person to join our company with a view of working with us long term and progressing in your role within the business.

Employer

WORKWEAR EXPRESS LIMITED

Address

UNIT 11A

BELMONT INDUSTRIAL ESTATE

DURHAM

DH1 1TF

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Training

Training provider

OPTIMUM SKILLS LIMITED

Contact

Charley Haigh

charley.haigh@optimumskills.co.uk

07806767229

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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