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Apprentice Supervisor Retail - Blacks - Brighton Blacks (JD Group) - Horsham

Blacks are working closely with Qube Learning to source and recruit the perfect apprentice to fit in to an already successful and established team. You will be part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Aug 2022

Apprenticeship summary

  • Annual wage

    £7,503.60 to £14,820.00

    *Minimum wage for your age group

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Shifts to be confirmed

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    26 Sep 2022

  • Date posted

    30 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

- Provide customers with excellent levels of Customer service

- Deal with customer complaints and enquires, providing the best possible outcome

- Ensure the personal appearance of sales staff is in line with company guidelines

- Have an understanding of the Customer Service measuring programme Sales.

- Ensure that targets are achieved and, where possible, exceeded - Monitor staff service levels in order to maximise store sales

- Utilise in store devices, making sure that the customer is offered the whole product range

- Use reports to assist you in product placement of key selling lines Visual Merchandising

- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques

- Provide assistance with the maintenance of standards on the sales floor

- Keep stock clean and presentable at all times

- Retail Management experience would be advantageous

- Strong verbal and written communication skills

What training will the apprentice take and what qualification will the apprentice get at the end?

Team Leader qualification including Functional Skills in Maths and English if required

What is the expected career progression after this apprenticeship?

Potential opportunities to continue a career with Blacks.

Blacks offers additoanl training & Development which encourage personal progression throughout your store and assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Requirements and prospects

Desired skills and personal qualities

Analytical skills, Communication skills, Customer care skills, Initiative, Logical, Organisation skills, Problem solving skills, Team working, Willing to Learn


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/c) Desired

About the employer

Blacks is a long-established retailer of specialist outdoor apparel, footwear and equipment. Trading online and from 57 stores, Blacks primarily stock more technical products from premium brands such as Berghaus and The North Face helping Outdoor participants, from weekend family users to more avid explorers, reach their goals, no matter how high.


Blacks (JD Group) - Horsham


Unit 5

8/9 North Street


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Training provider


Apprenticeship standard

Team leader or supervisor

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Aug 2022