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Customer Service Apprentice HOMETECH CENTRE LTD

Working alongside the Directors, Customer Advisers & IT Technicians you will be the face of Hometech Centre, greeting customers, getting to know them and building relationships. You will make customers feel welcome and at ease when in our store. You will provide advice and information to customers in a professional and confident manner.

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    £4.81 – £8 per hour depending on experience

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8:45am to 5:15pm 1 hour for lunch

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    26 Aug 2022

  • Date posted

    21 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000047304

  • Positions

    1 available

What will the apprentice be doing?

  • Serve customers in a polite, prompt and friendly manner
  • Handling money and taking payments
  • Offer technical assistance and answer customer queries (training provided)
  • Answer the phone in a prompt and professional manner, taking messages and passing them onto the correct people accordingly
  • Booking in jobs, obtaining necessary information from customers, maintaining Syncro database, ensuring fields are completed correctly, customer details are obtained correctly
  • Opening tickets and assigning them to the relevant technician, creating invoices and chasing progress on jobs
  • Completing stock takes on a daily/weekly basis and reporting variances in stock levels
  • Checking in deliveries and ensuring Purchase Orders are finished correctly
  • Re-packaging leads and adapters as and when required
  • Ensuring price labels are up to date and displayed correctly
  • Cashing up, opening and closing the tills at the beginning and end of each session
  • Spotting sales potential and selling Internet Security and upgrades
  • Assisting IT Technicians and Directors with admin duties as and when required
  • Checking email and slack messages, responding when necessary, in a prompt manner
  • Becoming Hometech Centre’s Social media champion, managing Facebook page, adding blog posts to website, updating Instagram and Twitter feeds daily
  • Adhering to company GDPR and Privacy & IT Policies
  • Working towards gaining a full understanding of Syncro and the way we operate the business
  • Updating spreadsheets and carrying out various projects
  • Ordering stock and adhoc items from suppliers
  • Keep shop area clean and tidy, ensuring counters and shelves are cleaned on a daily basis, hoovering and mopping the floors as required
  • Ensuring stock is well presented at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship, to include:

  •  Level 2 Diploma for Customer Service Practitioner
  •  Employment Rights and Responsibilities
  •  Functional Skills (as required)
  •  Personal, Learning and Thinking Skills (PLTS)

What is the expected career progression after this apprenticeship?

May lead to permanent position upon successful completion of apprenticeship with opportunity for further professional development.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Patience, Clear, polite telephone manner, enthusiastic

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Small yet busy Computer Repair Shop based in Canvey Island, we have a number of businesses we support locally and nationwide. We have a small and hardworking team of people who all chip in to get the job done. We are a young and joyful team to be around and enjoy having a laugh yet also know to get the job done at busy times.

Employer

HOMETECH CENTRE LTD

Address

168 LONG ROAD

CANVEY ISLAND

SS8 0JP

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Training

Training provider

ESSEX COUNTY COUNCIL

Contact

Leon Black

leon.black@essex.gov.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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