Customer Care Specialist Apprenticeship Kuehne+Nagel
We’re looking for the ultimate all-rounders. Someone who want to grow in this industry, a passion for service and a desire to get stuck in and make a difference. Our Apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Aug 2022
Apprenticeship summary
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Annual wage
£15,500.00
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Working week
Monday - Friday, shifts to be confirmed
Total hours per week: 37.5
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Expected duration
24 Months
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Possible start date
01 Sep 2022
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Date posted
25 May 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000046863
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Positions
2 available
What will the apprentice be doing?
Kuehne and Nagel have an extensive network of Customer Care Locations across the UK, providing excellent customer service to our customers. These locations are supported by powerful operational centres that ensure our shipments move on time across Air and Sea.
Your role:
We're looking for the ultimate all-rounders.
Our Apprenticeship is a two-year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship.
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Your responsibilities:
The Customer Care teams are responsible for ensuring that our customer's experience is positive each time they engage with Kuehne + Nagel.
Our customer care specialists are responsible for direct interaction with our customers, proactive customer service, problem-solving, customer follow up, interaction with your sales colleagues and equally as important, ensuring that our operational care centres (OCC's) have all of the necessary information to be able to execute on our customer behalf.
We'll train you on everything you need to know to succeed in your role.
What we as ask of you is to:
Be Accountable – take ultimate ownership at all times
Be Brave – to step out of your comfort zone in a supportive environment
Be Adaptable – be a team player and work on items that make the branch work
Be Valuable – focus on activities that add value
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 International Freight Forwarding Specialist
Level 2 Functional Skills in maths and English if required
What is the expected career progression after this apprenticeship?
We believe that every individual can add to Kuehne+Nagel and that together we can shape our future by how we move the world today. Join us in our journey to connect people and goods through innovative and sustainable logistics solutions. We offer you real career prospects and an engaging working atmosphere.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Kuehne+Nagel
https://jobs.kuehne-nagel.com/uk/en/job/req88000/APPRENTICESHIP-Logistics-Customer-Care-Specialist
Address
Galleon Boulevard
Crossways Business Park
Dartford
DA2 6QE
Training
Training provider
SR APPRENTICESHIPS LIMITED
Contact
Louise Spring
louise.spring@sr-apprenticeships.co.uk
07485302270
Apprenticeship standard
International freight forwarding specialist
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Aug 2022