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Apprentice Warehouse Administrator LAST MILE LOGISTICS LIMITED

As an Apprentice Warehouse Administrator, you’ll be right at the heart of our customers experience with a friendly approach making a difference to the things that matter to our customers. You will work closely with the Warehouse Administrator and will be required to communicate effectively, whilst always remaining calm under pressure.

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Closing date: 18 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    To be discussed at interview stage.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    20 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000046707

  • Positions

    1 available

What will the apprentice be doing?

Essential Duties and Responsibilities:

  • Answering incoming calls.
  • Handling customer enquiries by answering questions, providing helpful information, and dealing with any problems that may arise.
  • Processing customer and supplier requests promptly and efficiently ensuring customer satisfaction and providing professional customer support.
  • Responding promptly to customer inquiries whilst maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • Communicating with customers through various channels (phone call and email)
  • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by maintaining high standards of administration duties.
  • Complete relevant daily reports to keep stock movements up to date.
  • Assist in maintaining stock levels and assist in gathering reports for the Management team.
  • Competent on various computer software packages including Microsoft and Excel.
  • Report any accidents that you become aware as soon as possible to your Supervisor. 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administrator 
  • Functional Skills Maths & English (if not already achieved)
  • End Point Assessment (EPA)
  • 20% off the job training

All training will take place at your place of work. You will have regular visits, every 4-6 weeks with a tutor from Optimum Skills and the duration will be half a day to a day each time. 

What is the expected career progression after this apprenticeship?

Potentially full time employment upon completion of apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Patience, Polite and friendly, Willingness to learn

Qualifications

GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

About the employer

Whilst working in partnership with small and large retailers our vision is to provide a first-class logistics operation. To deliver on our promise to customers, we count on exceptionally talented, bright, and committed people.

Employer

LAST MILE LOGISTICS LIMITED

Address

Opus Park

Preston Farm

Stockton

TS18 3BP

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Training

Training provider

OPTIMUM SKILLS LIMITED

Contact

Charley Haigh

charley.haigh@optimumskills.co.uk

07806767229

Apprenticeship standard

Business administrator

Level 3 (A level)


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