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Customer Service apprenticeship XUPER LTD

Xuper provides an extensive range of products, services and solutions selling global support, hardware, software, audio visual/video conferencing hardware solutions including video conferencing systems and associated professional services. We provide both Local and International IT Support to many Globally recognised organisations.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Death In Service x4 Salary (if aged 18 and above)

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 08:30 - 17:00, with a 1-hour break and Friday, 08:30 - 16:30, with a 30-minute break.

    Total hours per week: 37.5

  • Expected duration

    2 Years

  • Possible start date

    31 Aug 2022

  • Date posted

    24 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000046370

  • Positions

    1 available

What will the apprentice be doing?

  • Working on the International IT Support Desk
  • Arranging Global Engineer visits
  • Taking phone calls from customers
  • Looking up information on databases, excel spreadsheets and SharePoint
  • Logging tickets on the system
  • Occasional support covering the IT Service Desk (full training provided)
  • Emailing Partners, Customers and Supplier
  • Assisting with general Administration of Operational activity
  • Assisting with the logistics department to ensure reports and databases are updated with the latest parts & stocking locations
  • Assisting the procurement department with purchase orders and goods in/out during busy periods
  • Creating reports and presentations in relation to operational activity
  • Assisting Service Delivery Managers in general administrations and queries

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service L2

What is the expected career progression after this apprenticeship?

As this is a general business administrator role, there are different ways to progress within the business depending on the candidate’s interests.

The role initially would work with Operations, Logistics and Procurement teams so an opportunity could arise for progression into any of these three departments.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Understanding of Microsoft 365

Qualifications

GCSE or equivalent Maths and English (Grade D/3 or above) Desired

Things to consider

22 days Annual Leave – January – December (plus bank holidays) Pension Contribution 3% if EE Opts In (due to salary bracket not automatic)

About the employer

Based in Derby, East Midlands, Xuper have approximately 40 direct employees in the UK. We provide both Local and International IT Support to many Globally recognised organisations. Our office-based Service Desk Engineers and Field Engineers support our customers 24 hours a day, 7 days a week and work closely with a network of partners to support our valued Customers.

Employer

XUPER LTD

Address

MALLARD HOUSE

STANIER WAY

WYVERN BUSINESS PARK

DE21 6BF

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Training

Training provider

DCG

Contact

Ayesha Begum

ayesha.begum@derby-college.ac.uk

07860826817

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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