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Customer Service Advisor Apprentice THE HUT GROUP LIMITED

An exciting opportunity to join and grow within a worldwide organisation. An aspirational lifestyle retailer enjoying 1.6 billion turnover. This is an entry level position to an organisation that is focused on training and developing talent. Employing over 7000 smart thinkers, always encouraging creativity and empowering ideas into actions.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    On-site parking Company events and Activities Gym membership, Hale Country Club Employee discount across all brands

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shifts, may work weekends and evenings. Shifts can vary, starting at 8am finish at 4.30pm. Starting 1pm finishing 9.30pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    17 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    35 available

What will the apprentice be doing?

Day to Day Responsibilities include

Resolving customer queries via phone, email, live chat and social media channels

Working to targets to maintain a high level of quality on each call or contact

Building customer relationships and understanding their needs helping provide resolution

Completing monthly objectives set by apprenticeship assessor

Striving to learn and ensuring the correct information is obtained to complete apprenticeship modules

What training will the apprentice take and what qualification will the apprentice get at the end?

Each apprentice will recieve a level 3 Customer Service Specialist qualification. Onsite training rooms are provided for study and research. The course assessor is onsite to support and supply assignments throughout the course. All apprentices are supported by an Apprentice Manager/Mentor

What is the expected career progression after this apprenticeship?

This is an entry level job into the greater organisation, there are many career paths available ranging from creative, HR, accounts, logistics, brand ambassadors and project management. The focus is on retention and developement of individuals within the group.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Team working, Creative, Initiative


GCSE or equivalent Maths & English (Grade C/4 or equivilant) Desired

Things to consider

Candidates who have a second language are always a great addition due to the international nature of the business. Opportunities internationally are also available in the long term.

About the employer

One of the worlds fastest growing and largest online retailers. Owning and operating many luxury brands. It's a fast paced and exciting work environment with a turnover for 2021 hitting a record 1.6billion




Meridian House

Rudheath Gadbrook Park



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Training provider



Judith Harrison

0151 527 3555

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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