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Operations Apprentice (Business Administration) S & G RESPONSE LTD

S&G Response is looking to hire Operations Apprentices for their team! You will learn and deliver high levels of customer service ensuring a quality service is provided to all. Keeping the data up to date and accurate will be important as well as using phone, email, and letters to communicate to clients in accordance with agreed standards.

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Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, shifts to be confirmed. Total hours per week: 37.50

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    13 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    4 available

What will the apprentice be doing?

The main purpose of the role is to be a support within one of the claims handling teams of the Operational department. You will develop skills to enable the claims handling process through the use of phone, email and the companies bespoke claims handling system.

Key accountabilities:

  • To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of the company’s referrer or supplier
  • Learning to effectively and efficiently represent the first interface between the customer and the company
  • Developing skills to action all inbound communications ensuring that all items are logged correctly to the relevant cases within your team
  • Also actioning all outbound communications following the appropriate procedures
  • Gradually liaising with other company departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
  • To work with the team to achieve the required NPS score
  • Achieve monthly KPI targets as communicated by the Team Leader/Manager
  • Consistently promote the vision and values of the company through the provision of the highest level of customer service
  • To ensure personal compliance with the S&G policies and procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

As part of the role, you will study towards the Business Administration level 3 apprenticeship qualification which includes:

  • Level 2 Functional Skills in maths and English (if not already achieved)
  • End-Point Assessment (EPA)
  • Training provided by the employer and online with The Apprentice Academy
  • 7000+ online resources available
  • 1 to 1 coaching with experienced coach

What is the expected career progression after this apprenticeship?

Progression within the role upon completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Analytical skills, Team working


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

S&G Response are an established provider of market-leading outsourced solutions for insurers, corporate fleets, brokers, vehicle manufacturers and third-party claims administrators in relation to road traffic accidents. They have an excellent reputation for outstanding service and have grown substantially over the last few years. A very entrepreneurial and dynamic environment and the Board and Management team are studiously focused on delivering growth for the long-term by continually investing in their people, culture and infrastructure. Have a workforce of just over 120 and have a clear purpose and vision to strategically deliver ambitious growth over the next 3 years. To achieve this, they require everyone to follow their values and be passionate for the journey ahead.








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Training provider



Sam Willcock

0161 200 1673

Apprenticeship standard

Business administrator

Level 3 (A level)

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