Apprentice Service Receptionist Stoneacre Motor Group

This is a fantastic opportunity for anyone wanting a career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our training Academy with lead occupational tutors to teach you the knowledge and skills to succeed.

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Closing date: 30 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30 – 5.30pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    13 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000044733

  • Positions

    1 available

What will the apprentice be doing?

Assist in capturing information relating to the repairs, routine maintenance and diagnostic work on vehicles as per written instructions or as directed by the customer.

Responsibilities include but are not limited to-

  • Advise customers about necessary Service / Parts for routine maintenance / repairs
  • Answer telephone queries and respond to customers’ needs
  • Collect data from customers to facilitate and qualify the customer service or repair requirements
  • Demonstrate consistent good customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship you will achieve a qualification in Customer Service at level 2. This could lead to future opportunities of senior roles and further development to Management. Across the 12 months you will have block & day release training as part of the off the job training. This is mainly at our Academy in Thorne & at the dealership. 

What is the expected career progression after this apprenticeship?

This is a fantastic opportunity for anyone wanting a career. Our philosophy is at Stoneacre is to create CAREERS FOR LIFE.

Learners, employers and staff are our most important asset. The success of our company depends on the development of a strong effective team. Stoneacre has its own accredited Automotive Academy with our specialised training programmes we aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 or above/ A-C) Desired
GCSE or equivalent Maths (Grade 4 or above/ A-C) Desired

Things to consider

The apprenticeship may involve work some weekends, depending of the needs on the dealership. Your initial training period will include a lot of observing and taking instruction from your mentor, you must be able to concentrate for long periods of time and retain information.

About the employer

Stoneacre Motor Group is one of the UK's fastest growing and most successful car dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

Employer

Stoneacre Motor Group

Address

Mushroom Garage

Doncaster Road

S65 2UG

Contact

recruitment@stoneacreacademy.co.uk

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Training

Training provider

DECIDEBLOOM LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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