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Client Services Apprentice H&H Reeds

You will be responsible for taking enquiries, pricing and seeing print and signage projects through to delivery, as well as assisting with any after sales needs. Ideally, you’ll be a keen problem solver, with the ability to pay attention to detail and you’ll be able to process and sort a substantial amount of information.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Annual wage

    £17,990.00

    Subject to increase dependent on performance

  • Working week

    Monday-Friday 9am-5pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2022

  • Date posted

    15 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000044543

  • Positions

    1 available

What will the apprentice be doing?

No two days will be the same. The apprentice will be dealing with enquires across a wide range of clients & on behalf of our print and signage departments. Duties will include:

·        taking briefs

·        produce quotations and works instructions

·        liaising with internal staff across the business

·        help the team deliver first class customer service

 

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will undertake either a Level 2 (Intermediate Customer Service Practitioner) or Level 3 (Advanced Customer Service Specialist) apprenticeship in Customer Service

The Apprentice will be given one day a week at work to work on their Off the Job requirement of the Apprenticeship at H&H Reeds.

The Apprentice will be allocated a dedicated BPIF Training Co-Ordinator.  Training will be delivered through a combination of remote and face to face learning.

What is the expected career progression after this apprenticeship?

Once qualified we would anticipate progression via opportunities in H&H Reeds’ Client Services or Business Development departments across the whole range of services offered by H&H Reeds. These extend beyond Print and Signage into Web Development, Design, Digital Marketing and other related areas.

Succession planning is high on our agenda and so we anticipate a range of opportunities to be available


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Analytical skills, Team working, Patience, Friendly Attitude, Positive Attitude

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Vacancy will close early if the right candidate is found - apply early to avoid disappointment. Please note you may be contacted via e-mail for interview.

About the employer

We are an integrated full service company focused on driving commercial growth and results through, printed products, bespoke signage, creative web design, digital marketing and much more With over 140 years in the graphics arts business we are the go-to supplier for many of the lake District and Cumbria’s biggest names.

Employer

H&H Reeds

Address

Southend Road

Penrith

Cumbria

CA11 8JH

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Training

Training provider

BPIF TRAINING LIMITED

Contact

Lucy Kirkbride

lucy.kirkbride@bpif.org.uk

07736828436

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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