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Customer Service and Business Administrator Apprentice TOOLKIT WEBSITES LTD

Are you looking to build a long-term career in Customer Service? Then look no further! Start your career today with a level 3 apprenticeship in a relaxed fun, and dynamic office with a friendly and supportive team! You will be gaining valuable workplace experience.

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Closing date: 05 Jan 2023

Apprenticeship summary

  • Annual wage


    approx. £211 per week

  • Working week

    Monday to Friday 08.45 to 17.30 with a 45-minute unpaid lunch break 20 days holiday plus 8 bank holidays each year.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    06 Jan 2023

  • Date posted

    11 May 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • You will be responsible for updating client websites; adding text, images and files to help construct the finished product
  • Providing customer service support to clients
  • Responding to emails and answering the phone
  • Assist colleagues around the office with basic administration tasks
  • Provide customer feedback and assist with queries
  • Assist management when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist, which includes:

  • Modules covering Skills, Knowledge & Behaviours in Customer Service
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (2 online exams & 1 in-person assessment)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in Maths & English if required
  • Apprenticeship Certificate from IfATE and City & Guilds
  • Functional Skills maths (unless exempt)

What is the expected career progression after this apprenticeship?

If the apprentice proves to be successful with his/her duties then the role may be expanded once the apprenticeship is completed. Several successful apprentices have moved to higher customer relating roles or within the website design team!

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Friendly, Confident, Eager to learn, Personable, Committed


GCSE or equivalent English (Grade C or 4) Desired
GCSE or equivalent Maths (Grade C or 4) Desired

About the employer

Web Design company based in Havant




3 Havant Business Centre

Harts Farm Way


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Training provider



Lilly Spake

02380 004 210

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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