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Apprentice Customer Services Administrator PRISM IDEAS LTD

We are looking for confident, reliable administrators to join our team working with multiple clients and colleagues across Europe. Successful applicants will be responsible for the management of workflows and for maintaining our high standards for timely delivery.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday. Max working hours of 40.

    Total hours per week: 39.75

  • Expected duration

    15 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    11 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000043509

  • Positions

    2 available

What will the apprentice be doing?

  • Work with colleagues in Client Services to maintain up-to-date, accurate, business records.
  • Administration of contracts using in-house project management systems.
  • Tracks workflow of individual company tasks.
  • Records arrival and exit of documents submitted to company for assessment.
  • Monitor and deal with queries for several department mailboxes
  • Maintain security and confidentiality of all appropriate information, systems and Company property. 
  • General filing and office duties as required.



What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will follow a Level 2 Apprenticeship programme and study towards a full Level 2 Customer Service Practitioner Level 2. This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.

What is the expected career progression after this apprenticeship?

To secure a permanent role in Client Services and eventually Account Management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Initiative, Integrity, Ability to build trust, Friendly, Punctual, Reliable, Self-motivated, Willingness to learn, Respect for work/life balance, Interest in role

Qualifications

GCSE or equivalent English (Grade Level 4/Grade C or above) Desired
GCSE or equivalent Maths (Grade Level 4/Grade C or above) Desired

Things to consider

The candidate is likely to be located within commuting distance of our offices in Cheshire.

About the employer

Prism is a fast growing, international business working in the life-sciences industry.

Employer

PRISM IDEAS LTD

Address

UNIT 2

MORSTON HOUSE

PRINCES COURT

CW5 6GD

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Contact

Claire Garner

claire.garner@ccsw.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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