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Reservations Co-ordinator Apprentice NEXUS BUSINESS SOLUTIONS GROUP LTD

Nexus Business Solutions Group are looking for an outgoing and enthusiastic individual to assist with customer service and administrative duties within the Ford Rental sector.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday: Shift patterns to be discussed at interview, with the occasional Saturday which includes overtime.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Deal with enquiries and reservations from dealers and customers via telephone/written means Check all rental agreements received are completed in accordance with company guidelines Respond to telephone reservations to operational standards Place bookings to customer specification using bespoke booking software Confirm the booking to the customer, by telephone and email Amend bookings upon receipt of notification using company procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Apprenticeship.
  • Ongoing training, support and development with Milton Keynes College and the employer to include:
  • Market segmentation
  • Enterprise skills
  • Legislation relating to business
  • Using a CRM
  • Coordinating a project

What is the expected career progression after this apprenticeship?

Full exposure to the Ford Rental programme with the opportunity to gain experience within the Finance and Sales teams.

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Customer care skills, Problem solving skills, Attention to detail, IT skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

We are a global service provider to the automotive industry. Knowledge, experience and expertise vested in very capable people. They are dedicated to the service of our automotive clients, their dealers and customers. Nexus Business Solutions is part of White Clarke Technologies, considered the world’s leading supplier of business technology solutions in the auto finance sector.




White Clarke House, Woodlands Business Park, 4 Breckland, Linford Wood


MK14 6FG

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Aug 2022