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Customer Service Assistant Apprenticeship AMMON ENTERPRISES LTD

Ammon Enterprises is an award-winning business that specializes in memorialization products and services and we are looking at taking on a Customer Services Assistant who has the sensitivity and compassion that the role requires.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday - 9am - 5pm (30 minutes unpaid lunch break)

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    11 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000041213

  • Positions

    1 available

What will the apprentice be doing?

Responsibilites will vary but responsibilities could include;

The ability to actively listen to customers so they can adequately gauge and address their needs via email, phone and social media

Excellent verbal communication skills to clearly share and relay information

Reception duties, including answering incoming calls and scheduling appointments

Strong problem solving skills to determine the best possible solutions for client issues

Preparing and packaging products for delivery

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Part of qualification will require regular college attendance to support qualification requirements.  College will be one full day per month, based at Marsh Mills, Plymouth, and this will be supported by regular zoom/remote training to complete the Customer Service Practitioner Level 2 qualification.

Learner will need dedicated time allocated within the workplace to complete/record Off The Job training requirements

What is the expected career progression after this apprenticeship?

Possibility of future employment/progression opportunites upon successful completion of Level 2 apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Presentation skills, Analytical skills, Logical, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Employer will support travel costs (will pay for train/bus tickets) for monthly college attendance at Marsh Mills, Plymouth.

About the employer

Ammon Enterprises Ltd is an award winning business specializing in memorialization products and services are looking to take on a Customer Services Assistant to join our growing team. The successful applicant will play a vital role in ensuring that our customers are satisfied and happy. Our business requires a high level of sensitivity and compassion and customer service is at the very heart of what we do every day.

Employer

AMMON ENTERPRISES LTD

Address

11 Seale Hayne

Newton Abbot

TQ12 6NQ

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Training

Training provider

FOCUS TRAINING (SW) LIMITED

Contact

Trevor Barnes

trevor.b@tftg.org

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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