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Level 2 Passenger Assistant Apprenticeship COMMUNITY TRANSPORT CALDERDALE LTD

Assist passengers travelling on CTC services, ensuring their safety, comfort and dignity. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Weekly Wage £168.35

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Shift working including evenings and weekends. Shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    14 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    06 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assist passengers boarding and alighting vehicles including operating the tail-lift and pushing and securing wheelchairs. Support passengers who need help with kerbs and stairs, including assisting into home where needed. Ensure passengers are wearing seatbelts. Carry and secure mobility equipment and luggage.
  • Communicate kindly and effectively with all passengers, including those with hearing difficulties, learning difficulties or cognitive difficulties such as dementia.
  • Comply with all Covid precautions and infection control procedures as per current CTC policies (which will change over time). This may include wearing PPE, cleaning procedures and social distancing. Ensure passengers comply with any Covid measures which apply to their journey, such as wearing masks and social distancing.
  • Record all necessary monitoring and other information for each journey.
  • Respond professionally to requests for transport and home support from Coordinators.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will work towards a level Customer Service Practitioner Level 2

What is the expected career progression after this apprenticeship?

To be discussed on completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Good written skills, Helpful, kind disposition, Adaptive approach, Good timekeeping, Reliable, trustworthy, Empathetic, Caring


GCSE or equivalent Maths and English language (Grade 4-9 or A-C) Desired

About the employer

Community Transport Calderdale provides transport for local people who cannot access alternatives due to disability, ill-health, poverty or exclusion.








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Training provider



Madeline Oxby

07974 587 441

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply through the link and upload your CV so we can contact you with next steps.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Aug 2022