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Customer service apprentice BSH HOME APPLIANCES LIMITED

Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands. With their Ecosystem Brand Home Connect and Service Brands they offer consumers digital services and sustainable solutions.

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Closing date: 25 Aug 2022

Apprenticeship summary

  • Annual wage

    £11,700.00

    increasing to £20k after successful completion of apprenticeship

  • Working week

    Monday - Friday 9-5.15 pm, 45 minute lunch break

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    30 Aug 2022

  • Date posted

    09 May 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000039970

  • Positions

    3 available

What will the apprentice be doing?

Handling customer enquiries via incoming and outgoing telephone calls and booking service visits. Ownership of customer enquiries and follow through to completion. Promoting products and services with the aim of generating income for the business and improving customer loyalty.selling of repair plans, extended warranties and accessories where appropriate. Person specification: required to work with a high level of customer service and be flexible in their approach to their role.

What training will the apprentice take and what qualification will the apprentice get at the end?

Remote 1/2 day training delivery in the workplace and 20% off-the-job training 

One to one sessions with trainer. 

Access to online resources and VLE. 

Functional Skills (if needed) 

Level 2 Customer Service

What is the expected career progression after this apprenticeship?

Possible full-time employment upon completion of apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Travel to location reliably

About the employer

Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands* , such as Bosch, Siemens, Gaggenau and Neff, in addition to seven local brands. With their Ecosystem Brand Home Connect and Service Brands such as Kitchen Stories and BlueMovement, they offer consumers digital services and sustainable solutions to improve their daily lives.

Employer

BSH HOME APPLIANCES LIMITED

Address

Geddington Road

Corby

NN18 8ET

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Training

Training provider

STARTING OFF LIMITED

Contact

Charlotte Berridge

charlotte.berridge@startingoff.co.uk

01604622855

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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