Our client strives to improve your quality of life at home through their exceptional brands, high-class products, and exceptional solutions. They are home to both globally established Appliance Brands. With their Ecosystem Brand Home Connect and Service Brands they offer consumers digital services and sustainable solutions.
Closing date: 25 Aug 2022
increasing to £20k after successful completion of apprenticeship
Total hours per week: 37.5
Possible start date
30 Aug 2022
09 May 2022
Level 2 (GCSE)
What will the apprentice be doing?
Handling customer enquiries via incoming and outgoing telephone calls and booking service visits. Ownership of customer enquiries and follow through to completion. Promoting products and services with the aim of generating income for the business and improving customer loyalty.selling of repair plans, extended warranties and accessories where appropriate. Person specification: required to work with a high level of customer service and be flexible in their approach to their role.
What training will the apprentice take and what qualification will the apprentice get at the end?
Remote 1/2 day training delivery in the workplace and 20% off-the-job training
One to one sessions with trainer.
Access to online resources and VLE.
Functional Skills (if needed)
Level 2 Customer Service
What is the expected career progression after this apprenticeship?
Possible full-time employment upon completion of apprenticeship
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Essential
Things to consider
About the employer
STARTING OFF LIMITED
Customer service practitioner
Level 2 (GCSE)
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