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Customer Service Officer Apprentice LILA LIVERPOOL LIMITED

You will be offered training and development in customer service skills and customer experience. Working in a customer facing and administrative role in an international education setting, this apprenticeship will cover a large range of skills for a globally minded person, giving you the opportunity to develop your professionalism and communication

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Closing date: 06 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    08.30-16.30 Monday to Friday with one hour lunch

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    27 Apr 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

A typical day will see the apprentice based at the front desk welcoming students as they arrive for class. They will take phone call messages, set up hospitality trays (tea, coffee, biscuits) for Directors and visitors. They will process student information packs and add them into the database, prepare lanyards and welcome packs for new arrivals, leavers certificates for leavers

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards Level 2 Customer Service Practitioner qualification as part of this apprenticeship.

Training will be provided by The Learning Foundry with one to one visits  at the workplace by your dedicated assessor.  These visits may also take place online via MS Teams.

What is the expected career progression after this apprenticeship?

Typical progression routes for this post are:

Admissions Officer - processing bookings, liaising with direct booking and booking agencies

Accommodation and Welfare Officer – recruiting new host families, student residence partners. Inspecting accommodation and placing students.

Sales Officer- dealing with sales queries, quotes and special offers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4 / C) Desired
GCSE or equivalent Maths (Grade 4 / C) Desired

Things to consider

Enhanced DBS check for child workforce will be required as well as two references from recent employer/education

About the employer

LILA* is an award winning English language school in the city centre of Liverpool. We offer a wide range of English courses suited to different student levels, ages, and needs. We offer courses and accommodation for students aged 12-17 years as part of our Junior Programmes and General, Business, and Exam Preparation courses to adults and young adults (16 years+)







L2 6SG

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Training provider



Jacob Evans

0300 1238088

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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