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Level 2 Customer service Apprenticeship EURO ENERGY GROUP LTD

To be a point of contact for customers and qualify them for survey, before leading them through the installation process.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £13,000.00

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    30 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000035152

  • Positions

    2 available

What will the apprentice be doing?

· Maintain an excellent relationship with customers.

· To assist the sales team to maintain a positive conversion rate for eligible leads through obtaining and collating documentation.

· To be the first point of contact for inbound enquiries.

· To provide outstanding customer service and being the first point of contact for customer queries.

· To keep client information regularly update across the CRM systems.

· To act as a conduit between Sales and Surveying departments.

· To maintain good communication with all other departments.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 customer service apprenticeship
  • Functional skills in Maths and English (if required)

What is the expected career progression after this apprenticeship?

  • Promotional opportunities with exciting growth.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Self motivated, Positive attitude, Desire for developement

Qualifications

GCSE or equivalent Maths and English (Grade C/4 or above) Desired

Things to consider

Please note that the closing date for this vacancy is at the employers’ discretion and is subject to change. If this vacancy has been filled, we will endeavour to support you in finding alternative vacancies.

About the employer

Euro Energy Group was created from a passion to make a real difference in people’s lives; those in our team, to the ones whose homes we service. We aim to reduce the stress on your daily lives and maintain our vision of being an ethical, environmentally friendly company. Our mission is to help people reduce their fuel bills by heating and insulating homes, creating warm, comfortable, and affordable living for families across the UK.

Employer

EURO ENERGY GROUP LTD

Address

Suite 16 St. James Square

The Globe Centre

Accrington

BB5 0RE

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Training

Training provider

BLACKBURN COLLEGE

Contact

The Apprenticeship Team

Apprenticeships@blackburn.ac.uk

01254292500

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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