Level 2 Customer service Apprenticeship EURO ENERGY GROUP LTD
To be a point of contact for customers and qualify them for survey, before leading them through the installation process.
Closing date: 31 Aug 2022
Apprenticeship summary
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Annual wage
£13,000.00
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Working week
Monday to Friday 9am to 5pm
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
01 Sep 2022
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Date posted
30 Mar 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000035152
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Positions
2 available
What will the apprentice be doing?
· Maintain an excellent relationship with customers.
· To assist the sales team to maintain a positive conversion rate for eligible leads through obtaining and collating documentation.
· To be the first point of contact for inbound enquiries.
· To provide outstanding customer service and being the first point of contact for customer queries.
· To keep client information regularly update across the CRM systems.
· To act as a conduit between Sales and Surveying departments.
· To maintain good communication with all other departments.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 2 customer service apprenticeship
- Functional skills in Maths and English (if required)
What is the expected career progression after this apprenticeship?
- Promotional opportunities with exciting growth.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
EURO ENERGY GROUP LTD
https://euroenergygroup.co.uk/
Address
Suite 16 St. James Square
The Globe Centre
Accrington
BB5 0RE
Training
Training provider
BLACKBURN COLLEGE
Contact
The Apprenticeship Team
Apprenticeships@blackburn.ac.uk
01254292500
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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