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Office Coordinator Apprentice DOORDEALS LTD

As a company we believe in offering good customer service and as a customer service apprentice, you will be assist our sales team and be supported to deliver excellent service to our customers in a busy, fast paced office environment.

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Closing date: 16 Sep 2022

Apprenticeship summary

  • Annual wage

    £12,792.00

  • Working week

    Monday - Friday, 09:00 - 17:00 with 30 minutes lunch.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    19 Sep 2022

  • Date posted

    02 Mar 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000031637

  • Positions

    1 available

What will the apprentice be doing?

  • Accurate and timely entry of orders onto the order management system.
  • Dealing with inbound phone orders and enquiries
  • Liaising with Customers to confirm orders, advise if items out of stock, gather additional information as necessary and keep them informed of the progress of orders
  • Assisting sales team with customer complaints. Collating information from the sales team, customers & suppliers

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Practitioner Standard Level 2 with support from your employer and Learning Unlimited

As part of your apprenticeship and dependent on your prior attainment you may be required to complete maths, and English Functional Skills which is an integral part of your apprenticeship. 

 

What is the expected career progression after this apprenticeship?

Learning Unlimited continues to develop strong relationships with employers and we encourage any organisation considering recruiting an apprentice to support them to progress onto a higher apprenticeship level, or offer full time employment at the end of their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working, An understanding of Microsoft

Qualifications

GCSE or equivalent English and Maths (Grade 4 or above) Desired

Things to consider

Your application will be acknowledged in the first instance by telephone. Please also be aware that this vacancy may close before the planned closing date in the event of the position being filled or withdrawn by the employer.

About the employer

Doordeals are a successful online retailer of Internal & External timber doors. We have enjoyed terrific growth over the last 15 years and are considered one of the leading independent retailers in its industry. With roots going back to 1971 when our first store was opened in Sheffield, we’ve forged a reputation for good quality products, knowledgeable staff, fantastic prices and great customer service.

Employer

DOORDEALS LTD

Address

DOORDEALS LTD

BROOMBANK ROAD

CHESTERFIELD

S41 9QJ

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Training

Training provider

CHESTERFIELD COLLEGE

Contact

Chesterfield College

APLU@chesterfield.ac.uk

01246 500 500

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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