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Level 2 customer service practitioner Apprenticeship MELANIE FEARONS & STEVEN FEARONS

An opportunity has arisen for a Customer Service Apprentice to join a friendly team, working in a retail post office that serves the local community ,the apprentice will be involved in all aspects of the business including working on the post office counter and dealing with sales on the retail counter, whilst delivering excellent Customer Service.

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Closing date: 10 Jun 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 3.30 pm (including 30 mins lunch)

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    13 Jun 2022

  • Date posted

    25 Jan 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000028558

  • Positions

    1 available

What will the apprentice be doing?

  • Serving customers in the shop and on the post office counter
  • Restocking the shop, and keeping it clean & tidy
  • Keeping sensitive information private & confidential
  • Working with management to delivery excellent customer service
  • Gain knowledge of updated policies to address issues such as returns,faulty items,wrong & delayed delivery to inform customers
  • Address customer questions about products,services and promotions on sale
  • Learning from management to apply policies to customer solutions

What training will the apprentice take and what qualification will the apprentice get at the end?

How to build & manage good customer relationships,brand promise, complaints procedures & digital media

Regulations & legislation, health & safety, data protection, equality,     how to use systems, equipment & technology

How to evaluate & monitor customer service,how to create a customer focused experience

Product & service knowledge,how to engage & build rapport with customers,effective communication

Influencing skills, How to deal with conflict and challenge

Team working

What is the expected career progression after this apprenticeship?

Porgression route on to Level 3 customer service specialist Apprenticeship, team leader, client services operative, customer service advisor. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent Math's & English (Grade 3 or above) Essential
Other Functional Skills Math's & English (Grade Level 1) Essential

Things to consider

You will need an Enhanced DBS check for this role, as you will be handling cash and customer information.

About the employer

The post office at Worsborough is at the heart of the community and serves many of the local residents, the team are small but very friendly they are like a family who work closely together and support each other, this helps to give their customers the best experience they can. You can obtain a number of services including , banking, driving licenses, passports etc, there is also a retail section that's stocked with cards, gifts magazines and much more

Employer

MELANIE FEARONS & STEVEN FEARONS

Address

62-64 PARK ROAD

WORSBROUGH

BARNSLEY

S70 5AB

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Training

Training provider

INDEPENDENT TRAINING AND EDUCATION CONSULTANTS LIMITED

Contact

Shirley Kay

shirley.kay@itec2016.com

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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