Level 2 customer service practitioner Apprenticeship MELANIE FEARONS & STEVEN FEARONS
An opportunity has arisen for a Customer Service Apprentice to join a friendly team, working in a retail post office that serves the local community ,the apprentice will be involved in all aspects of the business including working on the post office counter and dealing with sales on the retail counter, whilst delivering excellent Customer Service.
Closing date: 10 Jun 2022
Apprenticeship summary
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Annual wage
£7,503.60
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 9am to 3.30 pm (including 30 mins lunch)
Total hours per week: 30.0
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Expected duration
12 Months
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Possible start date
13 Jun 2022
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Date posted
25 Jan 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000028558
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Positions
1 available
What will the apprentice be doing?
- Serving customers in the shop and on the post office counter
- Restocking the shop, and keeping it clean & tidy
- Keeping sensitive information private & confidential
- Working with management to delivery excellent customer service
- Gain knowledge of updated policies to address issues such as returns,faulty items,wrong & delayed delivery to inform customers
- Address customer questions about products,services and promotions on sale
- Learning from management to apply policies to customer solutions
What training will the apprentice take and what qualification will the apprentice get at the end?
How to build & manage good customer relationships,brand promise, complaints procedures & digital media
Regulations & legislation, health & safety, data protection, equality, how to use systems, equipment & technology
How to evaluate & monitor customer service,how to create a customer focused experience
Product & service knowledge,how to engage & build rapport with customers,effective communication
Influencing skills, How to deal with conflict and challenge
Team working
What is the expected career progression after this apprenticeship?
Porgression route on to Level 3 customer service specialist Apprenticeship, team leader, client services operative, customer service advisor.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Other Functional Skills Math's & English (Grade Level 1) Essential
Things to consider
About the employer
Employer
MELANIE FEARONS & STEVEN FEARONS
Address
62-64 PARK ROAD
WORSBROUGH
BARNSLEY
S70 5AB
Training
Training provider
INDEPENDENT TRAINING AND EDUCATION CONSULTANTS LIMITED
Contact
Shirley Kay
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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