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Service Desk Apprentice PUBLIC SECTOR PARTNERSHIP SERVICES LTD

The Service Desk is at the beginning of the journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined by Service Level Agreements.

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Closing date: 29 Sep 2021

Apprenticeship summary

  • Annual wage

    £8,385.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    30 Sep 2021

  • Date posted

    07 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000016443

  • Positions

    1 available

What will the apprentice be doing?

  • To be shadowed/mentored by other members of the ICT team 
  • To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT service delivery
  • Assist in the problem solving ICT Service Desk incidents and service requests
  • Developing to perform ICT Service Desk function to ITIL standards
  • Support the ICT Service Desk for the day to day delivery of all  services
  • Respond to Service and Incident Requests
  • Maintain Configuration Management Database

What training will the apprentice take and what qualification will the apprentice get at the end?

IT Solutions Technician Level 3 

CompTIA A+/Network+

What is the expected career progression after this apprenticeship?

Progression to full time role

Progression onto Level 4 apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade Grade 9-4 (A*-C)) Essential

About the employer

PSPS is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council and has main offices in both Spalding, Manby and Boston alongside several Customer Access Points. ‘Together, we will provide high quality professional services, which achieve outstanding performance, satisfaction and confidence for our customers, communities and colleagues’.

Employer

PUBLIC SECTOR PARTNERSHIP SERVICES LTD

Address

Municipal Buildings

West Street

Boston

PE21 8QR

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Training

Training provider

ALTHAUS DIGITAL LIMITED

Contact

Kate

kate@althausdigital.co.uk

Apprenticeship standard

IT solutions technician

Level 3 (A level)


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