Customer Service/Service Engineer Apprenticeship Copier Systems Ltd

Independent Training College have just secured the fantastic opportunity for an ambitious and enthusiastic Customer service/service engineer apprentice to join the rapidly growing team at copier systems, based in the Darton area of Barnsley.

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Closing date: 26 Aug 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    The apprenticeship will be delivered over a 35 hour week in total, made up of time spent on the job and time spent training. Hours will be worked between Monday and Friday, 9:00 am and 5:00 pm.

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Aug 2017

  • Date posted

    27 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001195786

  • Positions

    1 available

Independent Training College have just secured the fantastic opportunity for an ambitious and enthusiastic Customer Service/Service Engineer Apprentice to join the rapidly growing team at copier systems, based in the Darton area of Barnsley. 

The apprentice will be responsible for a range of customer service and service engineering duties while working towards a selection of mandatory and optional customer service qualification units and will be in a position to learn about this exciting sector first-hand, alongside industry professionals.

This apprenticeship offers the unique opportunity to gain insight into both the Customer Services and Engineering sectors, and will feature an accredited Customer Services qualification alongside employer based, internal engineering training. 

General Duties and Qualification Units are to Include:

  • Providing technical support to customers both over the telephone and remotely
  • Liaising with suppliers in regards to warranties and faults
  • Liaising with the client companies IT depertment
  • Understanding the benefits of various printing solutions in order to inform and advise customers
  • Maintaining a positive and professional customer services impression
  • Performing workshop repairs and refurbishments when needed
  • Setting up new equipment and performing installations
  • Qualification Unit -Following rules to deliver customer service
  • Qualification Unit -Maintaining a positive and customer friendly attitude
  • Qualification Unit -Adapting behaviour to make a good customer service impression
  • Qualification Unit -Promoting additional products and services to customers

Full training will be provided both by the employer and Independent Training College.

Apprenticeships are a great way to gain nationally recognised qualifications and transferable skills all while earning a training allowance. If you aspire to work in the customer or technical support industry, this could be the perfect opportunity to Kickstart your career!


Requirements and prospects

Desired skills

The suitable candidate will possess the ability to communicate effectively internally and externally and will have the exceptional attention to detail needed to effectively carry out this role.

Personal qualities

The suitable candidate will have a professional attitude and appearance and a genuine willingness to learn and succeed. 

Qualifications required

No formal qualifications are required. 

Future prospects

There are long term career opportunities available with this employer and excellent progression opportunities to higher level qualifications are available through Independent Training College.

Things to consider

Customer Service roles such as this can involve some degree of working under pressure during busier periods and shifts involve long periods of time standing. The role involves weekend work so candidates must be fully flexible. The engineering aspect of the role can be dirty at times and involve the moving and packaging of parts.

About the employer

At Copier Systems Ltd we have the experience and knowledge to supply the best business photocopier solutions. The photocopiers which we supply all have the ability to print, copy, scan and fax. With photocopiers from brands such as Canon and Develop we offer a solution for businesses of every size and sector. Having accreditation with both Canon and Develop we have recognised experience and knowledge about the business photocopier solutions we offer, which allows us to consistently deliver outstanding levels of service.

Employer

Copier Systems Ltd

Address

Unit 3

Junction 38 Business Park

Parkside Way

Barnsley

S75 5QQ

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Training provider

The successful candidate will work towards their full intermediate diploma level 2 in Customer Services. All training will be delivered entirely at the place of work, both on and off the job by Independent Training College. The apprenticeship framework includes functional skills qualifications in maths and english when needed. 

Apprenticeship framework

Customer Service

Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Applications for this apprenticeship are being processed by Independent Training Services Ltd

Contact

Hannah Rodgers 01226295471 hannah.rodgers@ind-training.co.uk


Before you apply

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Closing date: 26 Aug 2017