IT Support Apprentice Sun Branding Solutions

We’re looking for an IT Support Consultant who’s keen to learn, progress and has plenty of energy to join our busy team in our converted mill studio in West Yorkshire. You’ll be working with the Digital team to support our household name clients using our SaaS SUNrise platform.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Working hours will be on a bi-weekly rota of two shift patterns; 8am – 4pm and 3pm – 11pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    24 Oct 2017

  • Date posted

    24 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

Some of your duties and responsibilities in this role will include:

  • Providing 1st line support to our premium customer base
  • Testing new platform release features
  • Contributing to the product roadmap by authoring Epics, Features, User Stories and Acceptance testing criteria

Requirements and prospects

Desired skills

  • Although not mandatory, it is desirable that the successful applicant has an interest in computing, internet technologies, social media etc.

Personal qualities

  • Self-motivated, organised, excellent listening skills & superb communication skills
  • Excellent telephone manner, rapid learning capabilities with a flexible analytical approach
  • Must possess a positive attitude and be a team player
  • Good customer service skills and have a helpful demeanour
  • Able to use own judgement and initiative to take ownership of a problem and deal with appropriately
  • Able to record information accurately
  • Able to remain calm under pressure

Qualifications required

  • Minimum 5 GCSE’s Grade C+ (including Maths)
  • Computing related college qualification (if appropriate)
  • A-Levels (Computing, Maths, Business Studies - if appropriate)

Future prospects

The role potentially offers long term security and the opportunity to progress into a permanent position.

About the employer

Sun Branding Solutions are a world-class brand and packaging design company with more than 123 years in the business. We like to think we’re a bit different from the competition because we offer the whole package - everything from strategic brand design through pack science, graphics, legal sign off and digital solutions - which means we can manage clients’ projects from that first big idea right to when their product lands in a customer’s shopping basket.


Sun Branding Solutions


Albion Mills

Albion Road



BD10 9TQ

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Training provider

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. 

Training will lead to industry-recognised qualifications including: 

  • Infrastructure Technician Apprenticeship Standard
  • CompTIA A+

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Faye Brown 01133500333

Before you apply

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Closing date: 10 Oct 2017