Customer Service Apprentice A M Engineering

This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give customers a positive impression or yourself and your organisation. You will be expected to deal with customers face-to-face and over the telephone. So if you've got an outgoing personality, this is the perfect job for you.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday - Friday 08:30 - 17:30 30 Minutes Lunch 2x 15 Minute Breaks

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    11 Oct 2017

  • Date posted

    27 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001193523

  • Positions

    1 available

Communicating over the telephone with clients and colleagues

  • Work on reception area, meet and greet visitors
  • Use excellent customers service continuously
  • Organise and report data
  • Managing in house computer system’s
  • Use a diary system
  • Sending and Receiving Faxes
  • Postal and Stationery Duties
  • Filing and maintaining internal documents
  • Store and retrieve information
  • Meeting and greeting visitors
  • Scanning document
  • Assist in the organisation of conferences and fund raising events
  • Research potential members and sponsors

Requirements and prospects

Desired skills

  • Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers
  • Work on the main counter dealing with the sale of products and goods
  • Dealing with clients over the telephone
  • Sending and Receiving Faxes
  • Postal Duties
  • Filing and maintaining internal documents
  • Managing in-house computer systems
  • Sending and Receiving emails
  • Data Processing
  • Scanning documents

 

And any other general duties as required

Personal qualities

  • Ability to make efficient use of resources
  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of small and busy  team
  • Responsible
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Excellent telephone manner

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 85% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.

Things to consider

Have you provided your mobile and home telephone? Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you? This role has many duties including lots of administrative tasks. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

AM Engineering are looking for a confident and determined individual to join there successful growing business!

Employer

A M Engineering

Address

Hobden Hall Farm

Shaw Lane

Stoke Prior

Bromsgrove

B60 4DU

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Training provider

  • Level 2 NVQ in Customer Service
  • Level 2 Technical Certificate
  • Level 1 Functional Skills (where applicable)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Please note we specialise in office apprenticeships and we will be able to deliver a bespoke NVQ framework specific to the company you are working for. Key Training has a success rate of 72% in Business and Administration.

Apprenticeship framework

Customer Service

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Samantha Jones 07984 266157 samantha.jones@keytraining.co.uk


Before you apply

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Closing date: 10 Oct 2017