Technical Support Apprentice - 10810 Insm Uk Ltd

Come and start your career in IT with a friendly multimedia IT company which is a leader in its field

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Closing date: 31 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday-Friday 9:00am-6.15pm

    Total hours per week: 41.25

    (the hours are based on the candidate being over 18)

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Sep 2017

  • Date posted

    21 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

•    Providing 1st and 2nd line support for:
•    Software incidents
•    Hardware incidents
•    Networking/telecom incidents
•    General troubleshooting
•    Assisting in composing support material such as Microsoft Word and Excel Documents
•    Liaising and working with our development team
•    Your role is regarded as a first step and skills learned will be transferable to other positions within the company

Requirements and prospects

Desired skills

•    A willingness to learn
•    A love of IT which could include computers/software/computer games/tech or gadgets 
•    Analytical & enjoy problem solving   
•    Hardworking and reliable     
•    Patience  
•    Good written and verbal skills

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

Career progression – Full time role after programme

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Instoremedia UK is one of the UK’s leading providers of Digital Signage Software. We have multiple high street brands as customers who use our software to send movies and other interactive content, including age and gender recognition, to multimedia screens across Europe.


Insm Uk Ltd


Unit 12

Dunley Hill Court

Ranmore Common



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Training provider

The programme teaches you:
How to install, configure and upgrade software
Networking principles
Testing, maintaining and working with ICT hardware, equipment and systems
Providing customer support in an IT environment
ICT systems and data security
Technical fault diagnosis

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by QA Limited


01753 898745

Before you apply

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Closing date: 31 Aug 2017