Apprentice Customer Service Assistant Town & Country

A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant.

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Closing date: 30 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    9am to 5pm Monday to Friday with a 30-minute break for lunch. 37.5 hours/week

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Sep 2017

  • Date posted

    17 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The role includes the daily checking of the support email account for any new issues that need to be entered on to the CRM system before they are allocated to a specialist individual or resolved by customer services. The successful candidate will also be responsible for:

  • Advising internal staff of any new developments within the telecoms industry as notified by key suppliers and will be expected to gain a good understanding of mobile phones,
  • Mobile data and associated technologies in order to answer the majority of customer queries, either in person or remotely.
  • Stock control and service administration will also be the responsibility of the apprentice.
  • He/she will be expected to process order on Vodafone and other network portals and to update the CRM and the customers accordingly on their progress or any issues that may arise.
  • They will be responsible to update senior management of any issues that they require support with and to pro-actively contribute to the overall success of the business.

Requirements and prospects

Desired skills

  • Organised 
  • Good attention to detail 
  • Willing to contribute ideas 
  • Excellent customer services skills
  • Excellent telephone/communication skills
  • Good at problem solving

Personal qualities

  • Enthusiastic 
  • Energetic 
  • Good communicator 
  • Friendly manner
  • Confident
  • Highly organised
  • Professional
  • Reliable

Qualifications required

GCSE Grades A-C in English, Math’s and IT or equivalent is preferred but not essential.

Future prospects

On completion of this apprenticeship there are excellent career prospects for the right person to progress within the company.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Call Today 01252 860 888 Home Mobile Phone Shop Mobile Phone Repairs Business Comms Unified Comms Contact Us About Town & Country Unified Comms. In the later half of 2009 TMD-UK (formed 1999) acquired Town and Country Telecoms (formed 1984) to form Town and Country Unified Comms. Both companies had worked together for many years and had mainly specialised in providing mobile solutions, business mobile airtime contracts and handset repairs to its customers. The focus moving forwards is to broaden and expand some of the other services already offered and furthermore introduce a suite of innovative communication solutions to new and existing customers. The company directly employs 8 full time staff with over half being with the company for over 10 years each and therefore have a wealth of experience. We supply solutions for over 200 companies ranging from sole traders to PLC's with in excess of 200 employees. We have a long history of working with American technology companies setting up in the UK. Our sole aim is to give our customers an independent, unparalleled and trusted level of service combined with a proactive approach by introducing new technology, business apps., workflow solutions which can have a serious positive effect on company profitability. We are very proud to say that it is very rare for us to lose our customers to other suppliers once they have experienced our account management and proactive and regular account review process


Town & Country


114 Yorktown Road


GU47 9BH

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Training provider

Level 2 Customer Service diploma incorporating an NVQ, where evidence will be gathered to build a portfolio showing your competency within the role, Functional Skills to include Maths, English and IT (depending on award and previous qualifications) where a tested part will be completed and you will complete a Technical Certificate to underpin your knowledge of working in the sector, this also comes with a tested part.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by KNIGHTS GROUP


Chris Billingham 01276 681248

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Closing date: 30 Aug 2017