Customer Service Apprentice Telebizz

Telebizz are looking to take on a customer service apprentice to join their team, based in Plympton.

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Closing date: 10 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday (variable shift pattern)

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    17 Sep 2017

  • Date posted

    16 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001188446

  • Positions

    1 available

The successful candidate will take inbound calls and make outbound calls, whilst maintaining a professional and courteous manner, providing outstanding customer service at all times. You will represent the company’s brand to the highest possible standard and record messages and transfer all information, whether verbal or written, accurately and in full compliance with company policy or client instructions.

In addition, you will pay close attention to detail whilst inputting information and completing messages and administration to minimise costly mistakes. You will make sure products and services offered to customers and clients are adequately explained in order to ensure the customers/clients full understanding and maintain consistently high QC scores whilst working to clear call and quality targets.

The candidate will implement feedback from management and coaches relating to call conduct, quality and compliance adherence as well as other performance areas. You will take responsibility for ensuring that you follow all of the staff training requirements, quality control and keeping up to date with the processes and procedures as detailed in the manual.

Along with this, you will assist the mailing house with packing, printing or other duties that may be required to help with their work load, either within the warehouse environment or working within the Call Centre environment. You will ensure you use the time in between calls in the most productive and profitable way such as data entry, quality control, training and improving personal skills relating to the company and your job role. Any other additional duties will be given to ensure smooth running of the company.


Requirements and prospects

Desired skills

The successful candidate will have previous call handling customer service experience, a positive working attitude and good communication skills, both written and verbal.

Personal qualities

You will have good attention to detail, a flexible work approach and high levels of attendance. You will be punctual and reliable and have a passion for excellent customer service.

Qualifications required

GCSE (or equivalent) grades A-C is desired.

Future prospects

After successful completion of your level 2 apprenticeship, you will progress onto a level 3 qualification in customer services.

About the employer

The business was started 21 years ago, originally from home by husband and wife team Nick Lunn and Gillie Scherr, later joined by Neil Bullock, their IT and Operations Director. Virtual Receptionist and the other call centre services are run by an award winning team based in Devon in the South West of England. Their team have experience working with both large corporate clients, as well as hundreds of SMEs and sole traders, all of whom look for a professional service, but with the same common business values. They believe that professionalism should always be delivered in a warm and friendly way. They operate from purpose built offices that provides the hub for their contact centre, mailing house, fulfilment services and IT development team.

Employer

Telebizz

Address

Unit 3

Eastern Wood Road

Langage Business Park

Plymouth

PL7 5ET

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Training provider

The Apprenticeship in Customer Service consists of:

  • Level 2 Diploma in Customer Service
  • Functional Skills in Maths and English
  • Personal Learning and Thinking Skills
  • Health and Safety Certificate
  • Emergency First Aid

Most aspects of your training will be delivered on-site by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on-site learning process you will work closely with experienced members of staff.

You will have regular visits every six to eight weeks from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme.

Apprenticeship framework

Customer Service

Training provider

Skills Group

Applications for this apprenticeship are being processed by Skills to Group Ltd


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Closing date: 10 Sep 2017