Administration Apprenticeship University of Southampton

To provide an effective, efficient and flexible administrative service to support the Student Life-Cycle for the University’s Faculty of Social, Human and Mathematical Sciences

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Closing date: 04 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday Working hours are typically 09.00 – 17.00 with 1 hour for lunch, but some flexibility around early starts/late finishes may be required, and will be communicated in advance. 36 hours per week in total

    Total hours per week: 36.00

  • Apprenticeship duration

    14 months

  • Possible start date

    30 Sep 2017

  • Date posted

    15 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    4 available

  • To learn and apply a good working understanding of policies, processes and systems for all administrative teams within FSHMS  to ensure that activities are delivered accurately, efficiently and by agreed deadlines, to University quality standards.
  • To provide advice and guidance to beneficiaries and stakeholders on established policies, applying knowledge of systems and processes.  To act as a filter for enquiries/issues/ problems, escalating those that cannot be resolved to the senior manager when appropriate.
  • With supervision, to be flexible and adaptable in the approach to work routines to support the delivery of a set of functional activities.  To build and maintain knowledge of the business processes and share best practice with colleagues.
  • To apply agreed customer-focused service standards to beneficiaries and stakeholders
  • Any other duties as allocated by the line manager following consultation with the post holder, e.g. support for Graduation ceremonies


Requirements and prospects

Desired skills

  • Capacity to organise data and schedule activities so that they run smoothly.
  • Capacity to manage own time effectively and deliver outputs consistent with the standards expected in terms of productivity and quality. 
  • Ability to acquire and apply good working knowledge of administrative processes, procedures and systems.
  • Ability to acquire clear understanding of the quality and standards required for the delivery of student data and processes in a customer-focused organisation.
  • Contribute to team behaviours and interact effectively and sensitively with peers
  • Be flexible and adaptable in approach to work routines, be able to adapt quickly to change; be open to working with different teams/individuals as the business demands.
  • Capacity to speak to individuals and explain processes clearly and concisely; and to write in a clear and factually/grammatically accurate way.
  • Demonstrate confidence and positive commitment to the University’s ways of working
  • Maintain receptiveness to new ideas and approaches
  • Engage in appropriate training and staff development to ensure knowledge and skills are always up to date.
  • Commitment to the integrity and confidentiality of all relevant data and processes.

Personal qualities

  • Well-organised with excellent attention to detail
  • Patient and tolerant
  • Flexibility to take leave outside peak times for the team.
  • Flexibility to undertake other duties as required by relevant colleagues

Qualifications required

A good level of maths and English GCSE or equivalent.

Future prospects

There is very little requirement to work evenings or weekends. Apprentices will have the opportunity to assist at Open Days and other weekend events. Highfield campus is well-served by the UniLink bus service.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

The University of Southampton is in the top 1% of global universities and is a founding member of the Russell Group of research-intensive UK universities. The University has about 25,000 students and over 6,500 employees and offers a wide variety of courses from Accounting to Zoology. We are an international community with students from over 130 countries currently studying with us. Student and Academic Administration (SAA) is the largest professional service within the University, with nearly 400 staff providing administrative support for students and academics across the student-life cycle (from admission through to graduation). The Faculty of Social, Human and Mathematical Sciences is the largest Faculty in the University, with programmes ranging from Gerontology to Actuarial Sciences.


University of Southampton


University Road


SO17 1BJ

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Training provider

Business Admin Framework to include:


Level 2 Diploma in Business Admin

Functional Skills in maths, English and ICT

Employment Rights and Responsibilities



You will be required to attend off the job training as and when required.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by HTP Training


Nikki Cruttenden 02392 374752

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Closing date: 04 Sep 2017