Apprentice Logistics Assistant Momentum Services Ltd

MOMENTUM SERVICES LTD are looking for two Business Administration Apprentices to join their team who are dedicated to taking care of passengers aboard the Eurostar. Successful apprentices will be London office based.

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Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 9am-5pm, 35hrs per week

    Total hours per week: 35.00

  • Apprenticeship duration

    16 months

  • Possible start date

    30 Oct 2017

  • Date posted

    13 Mar 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

This is a development opportunity that will allow the successful candidate to be trained on basic ordering food, beverage and equipment for London and Paris departures, as part of Eurostar.

The key tasks will include:

  • Deal with passenger figures forecasts and place orders with the CAV for all food, drink and equipment requirements
  • Ensure that On Board Service teams have all the required equipment upon each departure
  • Maintain a database of passenger figures for forecasting and monitoring purposes as well as stock movements, and special meal requests
  • Study, manage and answer feedback from reports and logs to crew or relevant departments
  • Manage orders and inform relevant departments on loading and special events
  • Ability to efficiently undertake project work
  • Monitor and take ownership in reducing wastage by making the appropriate recommendations

This is an admin job which needs a full knowledge of excel, excellent communication skills as it requires data input, orders by phone and emails, stocks handling.

Requirements and prospects

Desired skills

The essential skills for the role include:

  • A strong knowledge of ICT programmes including Word, Excel and Access.
  • Fluency in both French and English.
  • Being able to meet deadlines in a timely manner.
  • The ability to work alongside a team so that tasks are completed to a high standard. This will involve communicating effectively both face to face and via the written Word.
  • The ability to multi task.
  • Confidence in making suggestions.
  • Interpersonal skills such as providing the best customer service skills.
  • The ability to problem solve and use your own initiative.

Personal qualities

The personal qualities that are essential for the role:

  • Excellent organisation skills.
  • A willingness to learn the job thoroughly.
  • Reliability to complete the whole apprenticeship and do the job as well as possible.
  • Able to find solutions for project work and unexpected situations.
  • Attention to detail

Qualifications required

The essential qualifications for the role include Maths and English GCSEs at Grade C or above, or equivalent.

It is desirable that applicants have qualifications in both English Language and French, preferably at an A Level standard.

It is also desirable that applicants have a GCSE in ICT at grade C or above, or equivalent.

Future prospects

At the end of the apprenticeship it expected that a full time, permanent job will be available depending upon the success of the apprenticeship.

Things to consider

The benefits for the role include: • Travel card monthly for ZONE 1 to 2 on presentation of receipt • Meal allowance of £6.50 per worked day. • Potential permanent role given after apprenticeship depending on successful apprenticeship and personal development • You must be able to speak fluent French to apply for this position. From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

We are solely dedicated to Eurostar and very proud to improve their customers' experience day after day. We are welcoming Business Premier Travellers in our Lounges and taking care of our Passengers on Board. Momentum Services provides: A unique travel experience for our Business Premier Passengers. Customer Service is in our heart and soul. We strive for excellence throughout the company. Providing professional service is our aim, leaving the passenger with an amazing experience, a moment that they will remember. Delight our customers by exceeding their expectations. Promote the growth of our company and to improve our performance continuously. Consistently meet our client’s requirement in terms of agreed levels of service and product. Encourage, empower and develop employees to contribute their experience and imagination to deliver the best possible service to the customer. Actively seek to implement environmentally friendly, energy efficient and non-polluting techniques and/or methods with particular attention to: our suppliers, packaging & product choice, waste management and environmental awareness.


Momentum Services Ltd


Times House

5 Bravingtons Walk


N1 9AW

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Training provider

  • City and Guilds Level 2 Diploma in Business and Administration
  • Functional Skills Level 1 in Maths, English, and ICT (exempt if already have GCSE equivalent C+ grade)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Sussex Downs College


Katie Parris 030 300 39871

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Closing date: 23 Oct 2017