Assistant Claims Advisor Apprentice COVEA INSURANCE PLC

A great opportunity for an apprentice to join a large insurance company has become available in Kings Hill, West Malling.

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Closing date: 20 Aug 2017

Apprenticeship summary

  • Annual wage


  • Working week

    9am-5pm Monday to Friday

    Total hours per week: 36.25

  • Apprenticeship duration

    18 months

  • Possible start date

    25 Aug 2017

  • Date posted

    08 Mar 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The purpose of the role will be for the apprentice to provide specialist administrative support to the HNW and Commercial Claims Department, processing bordereaux's, payment and reserve reports from external loss adjusters and suppliers within relevant timescales and in accordance with Departmental procedures and standards.  Also, to manage your own portfolio of household and commercial claims within the limit of your authority.  

Main duties and responsibilities: 

  • Processing of Bordereaux's, delegated payment and reserve reports from external loss adjusters and suppliers 
  • Indexing of correspondence onto claims system 
  • Acts well on feedback, constantly seeking to improve their performance 
  • Manage your own portfolio of household and commercial claims within the limit of your authority 
  • Prepare files above normal authority levels for references to senior personnel making recommendations where necessary 
  • Ensure that all verbal/written complaints are dealt with in accordance with the complaints procedure 
  • Remain vigilant to the potential opportunities for financial crime, fraud and money laundering and take actions appropriate to mitigate their likelihood and impact 

Your working week will be 9am-5pm Monday to Friday with 45 minutes for lunch. Salary will be £11k per year and you will be entitled to 25 days holiday, plus bank holidays. 

Requirements and prospects

Desired skills

  • Strong planning and organisational skills and the ability to work to deadlines 
  • An effective communicator using all verbal and written communication methods. 

Personal qualities

  • Follows procedural requirements and escalates enquiries as and when it is sensible to do so.
  • Actively listens to others and demonstrates their understanding with appropriate follow-up actions
  • Able to develop and sustain relationships with internal and external parties 
  • Office experience 

Qualifications required

  • GCSE Maths and English at Grade C or above (or equivalent)

Future prospects

Possible permanent position.

Things to consider

From the 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Covéa Insurance is a UK general insurer specialising in commercial, motor, high net worth, property and protection insurance.




50 Kings Hill Avenue

West Malling

ME19 4JX

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Training provider

Level 3 Insurance Practitioner. 

Apprenticeship standard

Insurance > Insurance Practitioner

Training provider


Applications for this apprenticeship are being processed by Canterbury College

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Closing date: 20 Aug 2017